Field Service Technician

Mazak Corporation; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Mazak Corporation is looking for a Field Service Technician to install and repair CNC Lathes and Machining Centers. This role includes training customers, ensuring safety, and requires travel primarily in the Houston area. Candidates should have technical training and relevant experience in field service.

Qualifications

• 3-7 years of experience in Field Service.
• Ability to read and understand engineering drawings.
• Understanding of PLCs and knowledge of hydraulic and pneumatic circuits.

Responsibilities

• Installing machines and accessories at customer sites.
• Diagnosing and repairing mechanical, electrical, and software issues.
• Training customers on machine functions.

Skills

Problem-solving

Interpersonal skills

General computer skills

Education

High School Diploma or equivalent

Two-year technical training in electronics, mechanical systems, or machine tool assembly

Job description

Job Description

Mazak Corporation is seeking a Field Service Technician to install equipment, train customers, perform warranty repairs, and provide after-warranty service on CNC Lathes and Machining Centers. This role involves regional responsibilities, working primarily from home, with duties including overnight travel to customer facilities mainly in the Houston, TX area. The position reports to the Southwest Technology Center in Houston, TX.

Scope and Responsibilities

Essential duties include, but are not limited to:

1. Ensuring a safe and healthy work environment for all employees.
2. Installing machines and accessories at customer sites, including assembly, leveling, aligning, adjusting, calibrating, and wiring.
3. Diagnosing and repairing mechanical, electrical, and software issues on machines and accessories.
4. Testing machine operation post-installation or repair.
5. Training customers on machine functions.
6. Learning new machine features and accessories as they become available.
7. Completing reports on installation, problem assessment, repairs, and parts used.
8. Traveling as required, including overnight or multiple-night stays.
9. Utilizing testing equipment such as indicators, test bars, clamp force gauges, etc., for troubleshooting.

Education and Certification

• Two-year technical training in electronics, mechanical systems, or machine tool assembly.
• High School Diploma or equivalent.

Skills and Experience

• 3-7 years of experience in Field Service.
• Ability to read and understand engineering drawings.
• Capability to work independently or in a team.
• Understanding of PLCs.
• Knowledge of hydraulic and pneumatic circuits.
• General computer skills.
• Ability to lift up to 50 lbs repeatedly and heavier weights periodically.
• Problem-solving skills tailored to situations.
• Effective writing and reporting skills.
• Strong interpersonal skills.

EOE, including disability and veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer complies with federal employment laws and provides the Know Your Rights notice from the Department of Labor for applicants.