Field Service Technician

Mazak Corporation; Jackson (MS); On-site; USD 45,000 - 65,000; Full time

Job summary

Mazak Corporation is seeking a Field Service Technician to install CNC lathes and machining centers, train customers, and perform warranty repairs. The role covers regional duties from home base with overnight travel to Jackson, MS area customer facilities.

Responsibilities include installation, diagnostics, and repair of mechanical, electrical, and software systems, plus documenting service reports and maintaining strong customer relationships.

Qualifications

• 2-year technical training in electronics, mechanical or machine tool assembly.
• High School Diploma required.
• 3-7 years of Field Service experience preferred.
• Ability to read/understand engineering drawings and PLCs.
• Ability to lift up to 50 lbs routinely and perform heavier lifts periodically.

Responsibilities

• Install machines and accessories at customer sites, including assembly, leveling, alignment, and wiring.
• Diagnose and repair mechanical, electrical, and software issues on CNC lathes and machining centers.
• Test operation after installation or repair and document reports.
• Train customers on machine functions and new features as they become available.
• Overnight travel to customer facilities, primarily in the Jackson, MS area, with regional duties.

Skills

Field service experience

Customer training

Read engineering drawings

PLC knowledge

Hydraulics/pneumatics

Computer literacy

Lifting up to 50 lbs

Problem solving

Strong communication

Education

2-year technical training in electronics or mechanical

High School Diploma

Job description

Mazak Corporation is currently searching for a candidate who will install equipment, train customers, execute warranty repairs and provide after warranty service on CNC Lathes and Machining Centers. Field Service Technicians are assigned Regional responsibilities and operate directly from their residences. This position reports to the southwest Technology Center in Houston, TX. Duties involve overnight travel from home to various customer facilities, located primarily in the Jackson, MS area.

Scope and Responsibilities:

Essential duties include, but not limited to the following:

• Proactively attains a safe and healthy work environment for all employees
• Install machines and accessories at customer sites. Installation includes all necessary assembly, leveling, aligning, adjusting, calibrating and wiring of machines and accessories.
• Diagnose and repair mechanical, electrical and software problems on machines and accessories at customer sites.
• Test operation of machines and accessories after completing installation or repair
• Train customers on functions of the machines
• Learn new machines features and accessories as they become available
• Complete reports documenting installation, assessment of reported problem, repairs completed, parts installed
• Travel is required. Assignments will require overnight or multiple night stay.
• Utilize various test equipment for trouble shooting purpose, indicators, test bars, clamp force, gages, etc....

Education/Certification:

• 2-year technical training in electronics, mechanical or machine tool assembly
• High School Diploma

Skills:

• 3-7 years of experience in Field Service
• Read/understand engineering drawings
• Ability to work on own or in group while completing necessary tasks
• Ability to understand PLC
• HYD/Pneumatic circuits
• General computer skills
• Ability to lift up to 50lbs on a repetitive daily basis.
• Heavier lifting in excess of 50lbs on periodic basis
• Ability to problem solve depending on situation.
• Sound writing and reporting skills.
• Strong people skills.

EOE, including disability/vets

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.