Field Service Tech Support Technician

Mazak Optonics Corp.; Houston (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Mazak Corporation in Houston, TX, seeks a Field Service Support Technician to join the Field Service team. You will provide technical phone and digital support on Mazak machines, communicate with customers and stakeholders, and ensure service is delivered in line with corporate metrics and guidelines.

You will read engineering drawings, document calls in D365, and collaborate with Mazak associates. Some travel may be required, and you should bring 2 years of technical training and 4–6 years of

Qualifications

• 2 years of professional experience in field service or related roles.
• 2-year technical training in electronics, mechanical systems, or machine tooling.
• 4–6 years of field service experience preferred.

Responsibilities

• Proactively maintain a safe work environment for all employees.
• Answer technical questions from customers, field service, vendor and distributor technicians.
• Provide technically appropriate support to safely perform tasks or procedures.
• Evaluate customer situations to determine required resources.
• Ensure customers receive timely responses per corporate guidelines.
• Document summaries of all customer calls in D365 with contacts and actions.
• Compile service history reports for product improvements and customer requests.
• Interact with customers and Mazak Associates.
• Read and interpret engineering drawings.
• Some travel may be required.
• Utilize call center and customer relationship skills.

Skills

2 years experience

2-year technical training

4–6 years field experience

Education

High school diploma or equivalent

Job description

Mazak Corporation is looking for a Field Service Support Technician to join the Field Service team at our Southwest Technology Center located in Houston, TX. This position will have the responsibility to provide technical phone and digital support on Mazak Machines. Communicates with customers and other stakeholders and ensures exceptional service support is provided in accordance with corporate metrics and guidelines.

Scope and Responsibilities

• Proactively attains a safe and healthy work environment for all employees
• Answer technical questions from customers, field service technicians, vendor / distributor technicians
• Provide technical support that is commensurate with the ability of the person or persons to safely perform the recommended task or procedure
• Evaluate situation at customer to determine what resources if any are needed to resolve the situation
• Ensures customers receive a tangible response within prescribed corporate guidelines
• Thoroughly documents summary of all customer calls in D365 including the correct contacts and list of further actions
• Compile service history reports for product improvement and customer requests
• Interact with Customers and other Mazak Associates.
• Read / Interpret engineering drawings
• Some travel may be required
• Utilizes excellent call center / customer relationship skillset.

Education/Certification

• High school diploma or equivalent

Skills

• Two years experience is required
• Two-year technical training in electronics, mechanical or machine tool assembly is preferred
• Four to Six years' experience in the field or a related position is preferred

Qualifications

Experience

Preferred

4-6 years: Experience in Field Service or related position preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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