Field Service Technician

Mazak Corporation; Charlotte (NC); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Mazak Corporation is seeking a Field Service Technician to install CNC lathes and machining centers at customer sites, diagnose and repair issues, and train customers on operating the equipment. The role involves overnight travel from a home base with assignments primarily in the Charlotte, NC region, reporting to the Southeast Technology Center in Suwanee, GA.

Responsibilities include installation, calibration, testing, and documenting service activity.

Qualifications

• 2-year technical training in electronics, mechanical or machine tool assembly
• 3-7 years of Field Service experience
• Ability to travel overnight; overnight stays are expected

Responsibilities

• Install machines and accessories at customer sites, including assembly, leveling, aligning, adjusting, calibrating and wiring
• Diagnose and repair mechanical, electrical and software problems on machines at customer facilities
• Test operation of machines after installation or repair
• Train customers on machine functions
• Learn new machine features and accessories as they become available
• Complete reports documenting installation, assessment of reported problems, repairs, and parts installed

Skills

Field Service Experience

Engineering drawings

PLC understanding

Hydraulic/Pneumatic circuits

Travel readiness

Report writing

Customer training

Education

2-year technical training in electronics, mechanical or machine tool assembly

Job description

Mazak Corporation is searching for a candidate who will install equipment, train customers, execute warranty repairs and provide after warranty service on CNC Lathes and Machining Centers. Field Service Technicians are assigned Regional responsibilities and operate directly from their residences. This position reports to the Southeast Technology Center in Suwanee, GA. Duties involve overnight travel from home to various customer facilities, located primarily in the Charlotte, NC area. Travel is required.

Scope and Responsibilities:

Essential duties include, but not limited to the following:

• Proactively attains a safe and healthy work environment for all employees
• Install machines and accessories at customer sites. Installation includes all necessary assembly, leveling, aligning, adjusting, calibrating and wiring of machines and accessories.
• Diagnose and repair mechanical, electrical and software problems on machines and accessories at customer facilities.
• Test operation of machines and accessories after completing installation or repair
• Train customers on functions of the machines
• Learn new machines features and accessories as they become available
• Complete reports documenting installation, assessment of reported problem, repairs completed, parts installedTravel is required. Assignments will require overnight or multiple night stay.

Education/Certification:

• 2-year technical training in electronics, mechanical or machine tool assembly

Skills:

• 3-7 years of experience in Field Service
• Read/understand engineering drawings
• Ability to work on own or in group while completing necessary tasks
• Ability to understand PLC
• HYD/Pneumatic circuits
• Ability to lift up to 50lbs on a repetitive daily basis.
• Heavier lifting in excess of 50lbs on periodic basis
• Ability to problem solve depending on situation.
• Sound writing and reporting skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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