Field Service Technician

Mazak Corporation; Suwanee (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Mazak Corporation is seeking a Field Service Technician to install equipment, train customers, and perform repairs on CNC Lathes and Machining Centers. This role requires overnight travel and operates from the technician's residence, reporting to the Southeast Technology Center in Suwanee, GA.

Qualified candidates should have 3-7 years of Field Service experience, a technical training background, and excellent problem-solving skills. This position includes essential duties like installation, repairs, and documentation of service activities.

Qualifications

• 3-7 years of experience in Field Service.
• Ability to lift up to 50lbs daily and heavier on occasion.
• Proven ability to problem solve independently.

Responsibilities

• Install machines and accessories at customer sites.
• Diagnose and repair issues with machines.
• Train customers on machine functions.
• Complete reports on installations and repairs.

Skills

Field Service experience

Reading engineering drawings

Ability to work independently or in groups

Understanding of PLC

HYD/Pneumatic circuits knowledge

General computer skills

Problem-solving skills

Strong writing and reporting skills

Strong people skills

Education

2-year technical training in electronics, mechanical or machine tool assembly

High School Diploma

Job description

Description

Mazak Corporation is currently searching for a candidate who will install equipment, train customers, execute warranty repairs and provide after warranty service on CNC Lathes and Machining Centers. Field Service Technicians are assigned Regional responsibilities and operate directly from their residences. This position reports to the Southeast Technology Center in Suwanee, GA. Duties involve overnight travel from home to various customer facilities, located primarily in the Anniston, AL area.

Scope and Responsibilities

Essential duties include, but not limited to the following:

• Proactively attains a safe and healthy work environment for all employees
• Install machines and accessories at customer sites. Installation includes all necessary assembly, leveling, aligning, adjusting, calibrating and wiring of machines and accessories.
• Diagnose and repair mechanical, electrical and software problems on machines and accessories at customer sites.
• Test operation of machines and accessories after completing installation or repair
• Train customers on functions of the machines
• Learn new machines features and accessories as they become available
• Complete reports documenting installation, assessment of reported problem, repairs completed, parts installed
• Travel is required. Assignments will require overnight or multiple night stay.
• Utilize various test equipment for trouble shooting purpose, indicators, test bars, clamp force, gages, etc.

Education/Certification

• 2-year technical training in electronics, mechanical or machine tool assembly
• High School Diploma

Skills

• 3-7 years of experience in Field Service
• Read/understand engineering drawings
• Ability to work on own or in group while completing necessary tasks
• Ability to understand PLC
• HYD/Pneumatic circuits
• General computer skills
• Ability to lift up to 50lbs on a repetitive daily basis.
• Heavier lifting in excess of 50lbs on periodic basis
• Ability to problem solve depending on situation.
• Sound writing and reporting skills.
• Strong people skills.

EOE, including disability/vets

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.