Field Service Tech: Low Voltage & Access Control

K Group Companies

Grand Rapids (MI)

Hybrid

USD 42,000 - 64,000

Full time

5 days ago

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Benefits offered by this job

PTO

VTO

Health insurance

Job summary

K Group Companies in Grand Rapids, MI is seeking a Field Service Technician I to ensure precise installation of low voltage systems and deliver customer training on system operations. You will work in teams and independently, ensuring successful implementation and functionality across sites.

The role emphasizes effective communication, problem-solving, and hands-on field work with extensive Midwest travel and weekend coverage when needed.

Qualifications

Hands-on/field experience from previous work experience.
Possesses a working knowledge of basic IT networking, configurations and IP addressing.
Ability to read architectural drawings.
Team management/supervisor experience.
Experience with service ticketing processes.
Knowledge of fire, CCTV, intrusion, emergency nurse call systems.
Excellent communication skills.
Must have valid US Driver’s license.

Responsibilities

Reviews project quotes and scopes before beginning an onsite execution.
Inspects installation sites, studies work orders, architectural plans, and comprehensive installation methods.
Installs low voltage cabling, devices, and systems, adhering to precise specifications, relevant codes, and industry practices, as directed by their supervisor.
Troubleshoot and diagnose issues with installed systems.
Conduct routine maintenance and inspections of systems as needed.
Respond promptly to service calls and customer inquiries.
Travel extensively across mostly within the Midwest and on occasion weekends that are necessary for multiple sites; Home most weekends.
Provide excellent customer service and maintain customer satisfaction.