Field Service Tech – Life Sciences (NY/NJ)

RXinsider LTD.; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 34,000 - 55,000; Full time

Job summary

Waters is seeking a Field Service Engineer to install and service instrumentation in a regulated environment across the Philadelphia region and nearby markets. The role requires 60% travel, on-site work, and adherence to ISO and GMP guidelines.

You will maintain inventory, complete documentation, and support customers with high-quality service. Candidates should have 3+ years fixing instruments, a valid driver’s license, and experience interfacing with customers.

Qualifications

• A minimum of a High School diploma.
• A minimum of 3 years’ experience fixing instruments or components
• A valid Driver's License with a clean motor vehicle record
• Prior Field Service Engineer experience
• Individuals with previous experience fixing medical device instruments
• Previous customer interfacing role
• Proficiency with MS Office applications such as Word and Excel
• Familiarity with recent Mac and PC operating systems

Responsibilities

• Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO and GMP standards.
• Provide follow-up service by calling customers who have recently been provided service.
• Accurately maintain car stock inventory, test equipment, tools, and technical data.
• Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with GMP requirements.
• Maintain expense levels within the established guidelines for field service travel and sites visits.
• Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.
• Accurately maintain and utilize company vehicle as outlined by current Corporate fleet policy.
• Interface effectively with other departments and managers to resolve customer problems and issues.
• Accountable for providing support to customers that meet BD standards of outstanding quality service at all times.
• Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts.
• As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.
• 60% travel with 1-2 overnight stays per week.

Skills

Driver's License

MS Office

Mac OS familiarity

Education

High School diploma

Associates or Bachelor's degree in Electronics/Engineering or related field

Technical military training

Tools

Digital volt meters

Oscilloscopes

Job description

Waters is seeking a Field Service Engineer to install and service instrumentation in a regulated environment across the Philadelphia region and nearby markets. The role requires 60% travel, on-site work, and adherence to ISO and GMP guidelines.

You will maintain inventory, complete documentation, and support customers with high-quality service. Candidates should have 3+ years fixing instruments, a valid driver’s license, and experience interfacing with customers.