Field Service Tech II - Onsite Fiber Install

Socket; Nevada (MO); On-site; USD 46,000 - 64,000; Full time

Benefits offered by this job

Competitive base pay

Benefits package including medical, 
d

401(k) program

Free Internet in Socket Service Area

Job summary

Socket is seeking a skilled Field Technician II to join our team, delivering on-site residential installations for our fiber network. The role requires travel across Missouri service areas and the ability to work in diverse environments to ensure customer satisfaction.

You will install, configure, and test customer equipment, troubleshoot connectivity issues, and maintain professional communication with customers and the team.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license with no restrictions.
• Ability to work outdoors in varying weather conditions.
• Willingness to travel and participate in on-call shifts.
• Experience in telecommunications, installation, or utility work is a plus.

Responsibilities

• Perform independent installations and repairs for residential and business internet and phone services.
• Install and configure customer equipment, including routers, modems, and Wi‑Fi gateways.
• Deliver an exceptional customer experience by being professional, friendly, and knowledgeable during service visits.
• Diagnose and resolve connectivity and service issues with accuracy and efficiency.
• Install, terminate, and test network cabling, adhering to all codes and standards.
• Complete accurate and timely documentation of service activities.

Skills

Driver's license

On-call readiness

Customer service

Physical stamina

Education

High School diploma or equivalent

Job description

Socket is seeking a skilled Field Technician II to join our team, delivering on-site residential installations for our fiber network. The role requires travel across Missouri service areas and the ability to work in diverse environments to ensure customer satisfaction.

You will install, configure, and test customer equipment, troubleshoot connectivity issues, and maintain professional communication with customers and the team.