Field Service Tech II — On-Site & 24/7 Support

Canon USA; Raleigh (NC); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

“Dress for Your Day” attire program (d

Volunteer opportunities to give back

Swag! Canon welcome kit

Job summary

Canon USA, an innovator in technology, is looking for a customer-facing Field Service Technician to join our team in Raleigh, NC. This role supports Canon-supported products, diagnosing faults and performing on-site maintenance to meet Canon standards.

You will travel to customer sites, work a 24/7 shift pattern, and participate in a 120-day introductory period. The position requires lifting up to 50 pounds and obtaining necessary clearances as required by customers.

Qualifications

• HS Diploma or GED required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF new-hire class.
• The ability to travel (valid driver’s license and acceptable driving record).
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including basic troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Provide direction to less experienced technicians and assist with escalated technical and/or customer service-related problems.

Skills

Basic internet understanding

Travel flexibility

24/7 shift work

Security clearance steps

Lift 50 pounds

Education

HS Diploma or GED

Job description

Canon USA, an innovator in technology, is looking for a customer-facing Field Service Technician to join our team in Raleigh, NC. This role supports Canon-supported products, diagnosing faults and performing on-site maintenance to meet Canon standards.

You will travel to customer sites, work a 24/7 shift pattern, and participate in a 120-day introductory period. The position requires lifting up to 50 pounds and obtaining necessary clearances as required by customers.