Field Service Tech I — On-Site with Flexible Hours

Canon Virginia, Inc; Monee (IL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Transportation allowance

Bonuses on weekends

Night shift differential

Job summary

Canon U.S.A., Inc. is seeking a Field Service Technician to deliver high-quality, on-site service for Canon-supported products. The role requires rotating 3.5 days on/3.5 days off with a weekend day and night shift differentials, and training during the day with flexible hours thereafter.

You will travel, lift up to 50 pounds, and work in a 24/7 environment, performing on-site and field maintenance, while documenting service reports and expenses and maintaining equipment integrity.

Qualifications

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF new-hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time.

Responsibilities

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Skills

Customer service mindset

Travel readiness

Shift work experience

Basic internet knowledge

Education

High School diploma or equivalent

Job description

Canon U.S.A., Inc. is seeking a Field Service Technician to deliver high-quality, on-site service for Canon-supported products. The role requires rotating 3.5 days on/3.5 days off with a weekend day and night shift differentials, and training during the day with flexible hours thereafter.

You will travel, lift up to 50 pounds, and work in a 24/7 environment, performing on-site and field maintenance, while documenting service reports and expenses and maintaining equipment integrity.