Field Service Tech II — Gaming Devices (Travel)

Light & Wonder; New Hampshire; On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401(k) plan

Tuition assistance

Job summary

Light & Wonder is seeking a customer-facing Field Service technician to install, maintain, and troubleshoot electronic gaming machines and related equipment at customer sites in the Nashua, NH region. The role emphasizes safety, documentation, and strong problem-solving skills.

You will perform preventative maintenance, diagnose issues, and verify system operations while adhering to company standards and gaming regulations. Travel within the region may be required.

Qualifications

• Must be at least 21 years of age with a valid driver's license
• One year of experience in assembly, testing, and repair of electronic gaming devices or six months with a gaming school certificate
• Basic troubleshooting to assemble level
• Knowledge of electricity, electronics, and mechanics of gaming devices
• Understanding of network communication and troubleshooting
• Ability to lift 50 lbs and transport heavy equipment
• Read and understand Light & Wonder schematics and service manuals
• Capable of working with limited supervision on conversion projects or installations
• Strong problem-solving and customer-relations skills

Responsibilities

• Perform preventative maintenance on EGM and ETG equipment
• Ensure proper operations via diagnostics, software settings, and testing
• Navigate Management Terminal to verify EGM status
• Assemble and prepare installation accessories per change orders
• Complete accurate incident reports and maintenance logs
• Follow Field Service standards and safety procedures
• Keep tools and equipment in safe, working condition
• Stay updated with field advisories and eLearning
• Coordinate with management on customer issues as needed

Skills

Electronics troubleshooting

Electrical/Mechanical basics

Reading schematics

PC operation basics

Customer relations

Education

High school diploma

Electronics training

Tools

Testing equipment

Schematic diagrams

Job description

Light & Wonder is seeking a customer-facing Field Service technician to install, maintain, and troubleshoot electronic gaming machines and related equipment at customer sites in the Nashua, NH region. The role emphasizes safety, documentation, and strong problem-solving skills.

You will perform preventative maintenance, diagnose issues, and verify system operations while adhering to company standards and gaming regulations. Travel within the region may be required.