Gaming Field Service Technician II

Light & Wonder; Reno (NV); Vor Ort; USD 32.000 - 48.000; Vollzeit

Zusammenfassung

Light & Wonder invites you to join our field service team to install, maintain, and troubleshoot award-winning games at casino sites across the region.

You will perform preventative maintenance on electronic gaming devices, run diagnostics, and support operations ensuring reliability and safety. The role requires travel, strong problem-solving, and customer-focused service with adherence to gaming regulations.

Qualifikationen

• Must be 21+ years old with a valid driver’s license and be able to obtain gaming licenses as required.
• 1 year experience in assembly, testing, and repair of electronic gaming devices, or 6 months experience plus related gaming school.
• Troubleshoot to isolation level and diagnose problems.
• Basic knowledge of electricity, electronics, and mechanics of gaming devices.
• Basic understanding of network communication and troubleshooting.
• Lift and carry 50 lbs regularly for short distances.
• Able to climb ladders and perform install tasks.
• Transport heavy equipment with moving devices.
• Read and understand Light & Wonder schematics and service manuals.
• Maintain good customer relations and adapt quickly to current gaming devices.
• Willingness to travel occasionally.

Aufgaben

• Perform preventative maintenance on EGMs, ETGs, and equipment per Gaming Commission standards and company specs.
• Ensure proper operations of EGMs/ETGs via diagnostics, software settings, and functional testing.
• Navigate Management Terminal daily to verify EGM status.
• Assemble and prepare accessories for installations per change order.
• Complete accurate incident reports per standards; maintain maintenance records and logs.
• Adhere to Field Service standards, policies, and safety procedures.
• Review customer issues with management and technical lead as needed.

Kenntnisse

Electronics basics

Electrical knowledge

Network troubleshooting

PC operations

Microsoft Office

Ausbildung

High school diploma

Electronics training

Jobbeschreibung

Light & Wonder invites you to join our field service team to install, maintain, and troubleshoot award-winning games at casino sites across the region.

You will perform preventative maintenance on electronic gaming devices, run diagnostics, and support operations ensuring reliability and safety. The role requires travel, strong problem-solving, and customer-focused service with adherence to gaming regulations.