Field Service Team Leader

ABB Schweiz AG; Washington (District of Columbia); Remote; USD 90,000 - 130,000; Full time

Job summary

ABB is seeking a Field Service Team Leader to supervise service engineers and ensure high-quality service delivery. The ideal candidate will have extensive experience in critical power systems and a strong technical background. This role involves managing customer relationships and driving process improvements, with a focus on delivering reliable power solutions in mission-critical environments.

Qualifications

• 10+ years of professional work experience or relevant military experience.
• Minimum of 5 years of experience in critical power systems.
• Candidates must already have work authorization for ABB in the US.

Responsibilities

• Supervise a team of service engineers and technicians.
• Ensure timely and high-quality delivery of service offerings.
• Drive the development of processes based on customer feedback.

Skills

Technical knowledge of UPS

Project Management

Client relationship management

Quality Management

Customer Centricity

Education

Bachelor’s degree in Electrical Engineering

Associates Degree in Electrical Theory

Job description

Field Service Team Leader

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.

This is a position with grade

12

This position reports to

Service Manager

Your role and responsibilities

In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols.The work model for the role is: remoteYou will be mainly accountable for:Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.You will join a dynamic, talented, and high performing team, where you will be able to thrive.

Qualifications for the role

• 10+ years of professional work experience or relevant military experience.
• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field with 6+ years experience preferred.
• Or Associates Degree in Electrical Theory with 8+ years of experience preferred.
• Minimum of 5 years of experience in critical power systems, with at least 2 years of leadership qualities.
• Strong technical knowledge of UPS, generators, PDUs, and batteries preferred.
• Proven ability to manage teams, projects, and client relationships effectively
• Knowledge of industry standards (e.g., NFPA, ANSI, OSHA).
• Regulation and legal compliance
• Technical support and services
• Project Management
• Quality Management
• Project Execution\Operations Management
• General Sales Practices
• Marketing, Sales and Product Management\Customer Centricity
• Certifications such as NETA, IEEE, or manufacturer-specific certifications; Experience in a mission-critical environment (e.g., data centers, hospitals, or industrial facilities).
• Combination of office work and field visits, with approximately 50-60% travel required.
• This position is ideal for a dynamic leader passionate about delivering reliable power solutions in mission-critical environments.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2 023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.MyBenefitsABB.com