Field Service Team Leader

-; Quincy (MA); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a Field Service Team Leader to supervise service engineers and technicians, ensuring high-quality service delivery. This role involves managing customer relationships, driving process improvements, and leading a talented team in a remote work environment. Candidates should have extensive experience in critical power systems and strong technical knowledge.

Qualifications

• 10+ years of professional work experience or relevant military experience.
• Minimum of 5 years in critical power systems with at least 2 years in leadership roles.
• Certifications such as NETA, IEEE, or manufacturer-specific are advantageous.

Responsibilities

• Supervise a team of service engineers and technicians.
• Drive process improvements based on customer feedback.
• Manage resource planning and allocation.

Skills

Team Management

Customer Relationship Management

Technical Knowledge of UPS

Project Management

Sales Practices

Education

Bachelor's degree in Electrical or Mechanical Engineering

Associate's Degree in Electrical Theory

Job description

Field Service Team Leader

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

Reporting Line

Service Manager

Your role and responsibilities

In this role, you will supervise a team of service engineers and technicians, ensuring the timely and high-quality delivery of service offerings, solutions, and projects to customers. You will contribute to executing service strategy and growth by focusing on cost-effective service delivery and adherence to guidelines. You will drive service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols. The work model is remote.

You will be mainly responsible for:

1. Ensuring customer focus, urgency, and care within your area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.
2. Driving process and practice improvements based on customer feedback (Net Promoter Score) to enhance customer experience.
3. Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
4. Managing a team of service professionals, guiding their development, and ensuring effective organization within your area.

You will join a dynamic, talented, high-performing team, where you can thrive.

Qualifications for the role

• 10+ years of professional work experience or relevant military experience.
• Bachelor's degree in Electrical or Mechanical Engineering, or related field, with 6+ years experience preferred.
• Or Associate's Degree in Electrical Theory with 8+ years of experience preferred.
• Minimum of 5 years in critical power systems, with at least 2 years in leadership roles.
• Strong technical knowledge of UPS, generators, PDUs, and batteries is preferred.
• Proven ability to manage teams, projects, and client relationships effectively.
• Knowledge of industry standards (e.g., NFPA, ANSI, OSHA).
• Understanding of regulation and legal compliance, technical support, project management, quality management, and operations management.
• Experience in sales practices, marketing, and customer-centric product management.
• Certifications such as NETA, IEEE, or manufacturer-specific are advantageous.
• Experience in mission-critical environments (e.g., data centers, hospitals, industrial facilities).
• Willingness to travel approximately 50-60% for field visits.
• Must have work authorization to work in the US for ABB.

More about us

We value diversity and inclusion. Apply today and learn about our global impact at www.abb.com. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities. All qualified applicants will be considered regardless of sex, marital status, citizenship, age, race, ethnicity, and other protected characteristics. For more information on your EEO rights, visit: EEOC Rights. Applicants may request to review the plan of a particular ABB facility or request accommodations by contacting ABB HR. Resumes and applications are accepted through the standard channels.