Field Service Team Leader

ABB Schweiz AG; Cleveland (OH); Remote; USD 85,000 - 95,000; Full time

Job summary

An established industry player is seeking a dynamic Field Service Team Leader to supervise a talented team of service engineers and technicians. In this role, you'll ensure timely delivery of high-quality service offerings while focusing on customer satisfaction and retention. You'll leverage your extensive experience in critical power systems and leadership to drive service excellence and implement standard procedures. This position offers a unique opportunity to thrive in a remote work environment, making a significant impact on customer experience and operational efficiency. If you're passionate about delivering reliable power solutions in mission-critical settings, this is the perfect opportunity for you.

Qualifications

• 10+ years of experience in critical power systems.
• Strong technical knowledge of UPS, generators, PDUs, and batteries.
• Proven ability to manage teams and projects effectively.

Responsibilities

• Supervise a team of service engineers and technicians.
• Drive service achievements through effective resource planning.
• Build sustainable customer relationships for growth and satisfaction.

Skills

Leadership

Project Management

Technical Support

Customer Centricity

Quality Management

Regulation Compliance

Sales Practices

Education

Bachelor’s Degree in Electrical Engineering

Associates Degree in Electrical Theory

Tools

UPS Systems

Generators

PDUs

Batteries

Job description

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This is a position with grade

12

Your role and responsibilities

In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols. The work model for the role is: Remote You will be mainly accountable for: Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention. Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience. Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload. Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility. You will join a dynamic, talented, high performing team, where you will be able to thrive.

Qualifications For The Role

• 10+ years of professional work experience or relevant military experience.
• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field with 6+ years experience preferred.
• Or Associates Degree in Electrical Theory with 8+ years of experience preferred.
• Minimum of 5 years of experience in critical power systems, with at least 2 years of leadership qualities.
• Strong technical knowledge of UPS, generators, PDUs, and batteries preferred.
• Proven ability to manage teams, projects, and client relationships effectively
• Knowledge of industry standards (e.g., NFPA, ANSI, OSHA).
• Regulation and legal compliance
• Technical support and services
• Project Management
• Quality Management
• Project Execution\Operations Management
• General Sales Practices
• Marketing, Sales and Product Management\Customer Centricity
• Certifications such as NETA, IEEE, or manufacturer-specific certifications; Experience in a mission-critical environment (e.g., data centers, hospitals, or industrial facilities).
• Combination of office work and field visits, with approximately 50-60% travel required.
• This position is ideal for a dynamic leader passionate about delivering reliable power solutions in mission-critical environments.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.
  
  

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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