Field Service Team Leader

ABB Schweiz AG; Town of Texas (WI); Remote; USD 79,000 - 149,000; Full time

Job summary

An established industry player is seeking a Field Service Team Leader to oversee a dedicated team of service engineers and technicians. This pivotal role involves ensuring high-quality service delivery and fostering sustainable customer relationships. The ideal candidate will possess extensive experience in critical power systems and demonstrate strong leadership qualities. With a focus on operational excellence and adherence to safety protocols, this position offers the opportunity to contribute significantly to the Electrification Smart Power division. Join a forward-thinking company committed to diversity and sustainability, and help shape the future of energy distribution.

Qualifications

• 6+ years of experience in critical power systems with leadership qualities.
• Strong technical knowledge of UPS, generators, PDUs, and batteries.
• Experience in mission-critical environments is preferred.

Responsibilities

• Supervise a team of service engineers ensuring timely delivery of services.
• Drive service achievements through resource planning and standard procedures.
• Build sustainable customer relationships for growth and satisfaction.

Skills

Leadership

Technical Knowledge of UPS

Project Management

Client Relationship Management

Regulation and Legal Compliance

Technical Support

Operations Skills

Education

Bachelor’s degree in Electrical or Mechanical Engineering

Associate’s Degree

Equivalent Work/Military Experience

Tools

NFPA Standards

ANSI Standards

OSHA Standards

NETA Certification

IEEE Certification

Job description

Field Service Team Leader

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

13

Your role and responsibilities

In this role, you will supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. You will contribute to executing service strategy and growth by focusing on cost-effective service delivery and adherence to guidelines. You will also drive service achievements through resource planning, allocation, and implementing standard procedures and safety protocols. The work model is remote (#LI-remote). This role contributes to the Electrification Smart Power division in Texas and involves:

1. Ensuring customer focus, urgency, and care, building sustainable relationships for growth, satisfaction, and retention.
2. Developing processes based on customer feedback (Net Promoter Score) to improve customer experience.
3. Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
4. Managing a team of service professionals, guiding their development, and ensuring effective organization within your responsibility area.

Qualifications for the role

• Bachelor’s degree in Electrical or Mechanical Engineering with 6+ years experience, or Associate’s Degree with 8+ years, or 10+ years of equivalent work/military experience.
• At least 5 years of experience in critical power systems, with leadership qualities.
• Strong technical knowledge of UPS, generators, PDUs, and batteries.
• Proven team, project, and client relationship management skills.
• Knowledge of industry standards (NFPA, ANSI, OSHA).
• Regulation and legal compliance skills.
• Technical support, services, project management, quality management, and operations skills.
• Certifications such as NETA, IEEE, or manufacturer-specific are preferred.
• Experience in mission-critical environments (data centers, hospitals, industrial facilities) is preferred.
• Willingness to travel approximately 50-60%.
• Legal work authorization in the US required.

More about us

ABB Smart Power offers energy distribution solutions for various sectors, working closely with industry partners to support growth, energy transition, and sustainability. Our portfolio includes circuit breakers, low-voltage systems, motor starters, safety devices, and UPS solutions for data centers. We value diversity and encourage you to apply and learn more about our impact globally. Visit www.abb.com.

Equal Employment Opportunity

ABB is an EEO and Affirmative Action employer promoting diversity. All qualified applicants will be considered regardless of race, creed, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, marital status, family medical leave, or protected veteran status. For more rights information, visit EEOC and DOL websites. Reasonable accommodations are available upon request. Salary range: $79,800 - $148,200 annually. For benefits, visit ABB Benefits.