Field Service Team Leader

ABB Schweiz AG; Quincy (WA); Remote; USD 90,000 - 130,000; Full time

Job summary

ABB is seeking a Field Service Team Leader to supervise service engineers and ensure high-quality service delivery. The role demands strong leadership, technical expertise in critical power systems, and a commitment to customer satisfaction. Candidates should have significant experience and relevant educational qualifications. Join ABB to contribute to sustainable solutions and empower diverse teams.

Qualifications

• 10+ years of professional or military experience.
• 5 years in critical power systems, with 2 years in leadership roles.
• Certifications such as NETA, IEEE are advantageous.

Responsibilities

• Supervise a team of service engineers and technicians.
• Ensure timely delivery of service offerings and solutions.
• Drive process improvements based on customer feedback.

Skills

Team Management

Customer Relationship Management

Technical Knowledge of UPS

Project Management

Process Improvement

Education

Bachelor’s degree in Electrical or Mechanical Engineering

Associate’s Degree in Electrical Theory

Job description

Field Service Team Leader

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

12

This position reports to

Service Manager

Your role and responsibilities

In this role, you will supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. You will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence to guidelines. You will drive service achievements through resource planning, allocation, and implementation of standard procedures and safety protocols. The work model is remote.

You will be mainly accountable for:

• Ensuring customer focus, urgency, and care in your area, building sustainable customer relationships for growth, satisfaction, and retention.
• Driving process and practice improvements based on customer feedback (Net Promoter Score) to enhance customer experience.
• Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
• Managing a team of service professionals, guiding their development, and ensuring effective organization within your area.

Qualifications for the role

• 10+ years of professional experience or relevant military experience.
• Bachelor’s degree in Electrical or Mechanical Engineering, or a related field, with 6+ years of experience preferred.
• Or Associate’s Degree in Electrical Theory with 8+ years of experience preferred.
• Minimum of 5 years in critical power systems, with at least 2 years in leadership roles.
• Strong technical knowledge of UPS, generators, PDUs, and batteries is preferred.
• Proven ability to manage teams, projects, and client relationships effectively.
• Knowledge of industry standards (e.g., NFPA, ANSI, OSHA).
• Regulation and legal compliance knowledge.
• Experience in technical support, services, project management, quality management, and operations management.
• General sales practices, marketing, sales, and product management skills.
• Certifications such as NETA, IEEE, or manufacturer-specific certifications are advantageous.
• Experience in mission-critical environments (e.g., data centers, hospitals, industrial facilities).
• Willingness to travel approximately 50-60% for field visits.
• Must have work authorization to work in the US for ABB.

More about us

We value diverse backgrounds. Apply today and learn about our global impact at www.abb.com. ABB is an Equal Employment Opportunity and Affirmative Action employer. We consider all qualified applicants without regard to sex, gender identity, sexual orientation, marital status, citizenship, age, race, ethnicity, hair texture, religious creed, national origin, pregnancy, disability, genetic information, veteran status, or other protected characteristics. For more information on your EEO rights, visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. Applicants may request to review the plan of a particular ABB facility or request accommodations if needed. Resumes and applications should be submitted through the official channels. More info at MyBenefitsABB.com