Field Service Team Leader

ABB Inc.; Atlanta (GA); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Field Service Team Leader to supervise a team of service engineers and technicians. This role focuses on ensuring timely and high-quality service delivery while driving customer satisfaction and retention. The ideal candidate will have extensive experience in critical power systems and a strong technical background in UPS and generators. With a commitment to safety and adherence to guidelines, you will lead your team to achieve service excellence in mission-critical environments. Join a forward-thinking company dedicated to empowering sustainable solutions and making a global impact.

Qualifications

• 10+ years of experience in relevant fields, with leadership experience.
• Strong technical knowledge of critical power systems and regulatory standards.

Responsibilities

• Supervise a team of service engineers to ensure high-quality service delivery.
• Drive development of processes based on customer feedback for improved experience.

Skills

Team Management

Customer Relationship Management

Technical Knowledge of UPS and Generators

Project Management

Quality Management

Regulatory Compliance Knowledge

Education

Bachelor's Degree in Electrical Engineering

Associate's Degree in Electrical Theory

Tools

Power Distribution Units (PDUs)

Generators

Uninterruptible Power Supply (UPS)

Job description

Field Service Team Leader

At ABB, we are dedicated to addressing global challenges. Our core values—care, courage, curiosity, and collaboration—along with a focus on diversity, inclusion, and equal opportunities, drive our mission to empower everyone to create sustainable solutions.

Your role and responsibilities

In this role, you will supervise a team of service engineers and technicians, ensuring the timely and high-quality delivery of services, solutions, and projects to customers. You will contribute to executing service strategy and growth by focusing on cost-effective service delivery and adherence to guidelines. You will also demonstrate your expertise by driving service achievements through resource planning, allocation, and the effective implementation of standard procedures and safety protocols.

The work model for this role is: local remote.

You will be mainly accountable for:

1. Ensuring customer focus, urgency, and care within your area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.
2. Driving the development of processes and practices based on customer feedback (Net Promoter Score) to improve customer experience.
3. Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
4. Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.

Qualifications for the role

• 10+ years of professional work experience or relevant military experience.
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field with 6+ years of experience preferred.
• Or Associate's Degree in Electrical Theory with 8+ years of experience preferred.
• Minimum of 5 years of experience in critical power systems, with at least 2 years of leadership experience.
• Strong technical knowledge of UPS, generators, PDUs, and batteries preferred.
• Proven ability to manage teams, projects, and client relationships effectively.
• Knowledge of industry standards (e.g., NFPA, ANSI, OSHA).
• Understanding of regulation and legal compliance.
• Experience in technical support and services, project management, quality management, and operations management.
• Familiarity with sales practices, marketing, and product management with a customer-centric approach.
• Certifications such as NETA, IEEE, or manufacturer-specific certifications; experience in mission-critical environments (e.g., data centers, hospitals, industrial facilities).
• Willingness to travel approximately 50-60% for field visits.
• This position is ideal for a dynamic leader passionate about delivering reliable power solutions in mission-critical environments.
• Candidates must have current work authorization to work in the US for ABB.

More about us

We value diversity and encourage applications from all backgrounds. Apply today for your next career step with ABB. Visit www.abb.com to learn about our global impact.

We look forward to your application. For more about ABB, visit our website.

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an EEO and Affirmative Action employer promoting workplace diversity. All qualified applicants will receive consideration without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family leave, or veteran status. For more information, visit the EEOC and DOL websites. Applicants may review the Affirmative Action Plan at an ABB facility by contacting HR. Reasonable accommodations are available for applicants with disabilities.