Field Service Team Leader

ABB Inc.; Allentown (Lehigh County); Remote; USD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Field Service Team Leader, where your leadership will empower a talented team of service engineers. You'll play a crucial role in ensuring high-quality service delivery and customer satisfaction in the electrification sector. This position offers the opportunity to drive process improvements based on customer feedback and manage a dynamic team in a remote work environment. If you're passionate about creating sustainable solutions and have a strong background in critical power systems, this role is perfect for you. Embrace the chance to make a significant impact in a company committed to diversity and innovation.

Qualifications

• 6+ years experience in Electrical or Mechanical Engineering.
• Strong technical knowledge of critical power systems.
• Proven ability to manage teams and client relationships.

Responsibilities

• Supervise service engineers and technicians for timely service delivery.
• Drive service achievements through resource planning and adherence to protocols.
• Build sustainable customer relationships for growth and satisfaction.

Skills

Leadership

Technical Knowledge of UPS

Project Management

Quality Management

Regulation Compliance

Customer Relationship Management

Education

Bachelor's Degree in Electrical Engineering

Associates Degree in Electrical Theory

Military Experience

Tools

UPS Systems

Generators

PDUs

Batteries

Job description

Field Service Team LeaderAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.
Your role and responsibilities

In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols.
The work model for the role is: remote #LI-remote
This role is contributing to the Electrification Smart Power division in Northeastern region.
You will be mainly accountable for:
*Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.
*Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.
*Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
*Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.
Our team dynamics
You will join a talented team, where you will be able to thrive.

Qualifications for the role

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field with 6+ years experience OR Associates Degree in Electrical Theory with 8+ years of experience OR 10+ years of equivalent work/military experience.
• Minimum of 5 years of experience in critical power systems, with leadership qualities being essential for the role.
• Strong technical knowledge of UPS, generators, PDUs, and batteries.
• Proven ability to manage teams, projects, and client relationships effectively
• Knowledge of industry standards (e.g., NFPA, ANSI, OSHA).
• Regulation and legal compliance skills.
• Technical support and services skills.
• Project Management skills.
• Quality Management skills.
• Project Execution\Operations Management skills.
• Certifications such as NETA, IEEE, or manufacturer-specific certifications; Experience in a mission-critical environment (e.g., data centers, hospitals, or industrial facilities) preferred.
• Combination of office work and field visits, with approximately 50-60% travel required.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf
As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.
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