Field Service Team Leader

ABB; Georgia (VT); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Field Service Team Leader to supervise a talented team of service engineers and technicians. This role emphasizes customer satisfaction and operational excellence, requiring a strong background in electrical or mechanical engineering. You'll be responsible for driving service delivery, managing team performance, and ensuring adherence to industry standards. With a focus on continuous improvement and resource management, this position offers a unique opportunity to lead a dedicated team in delivering high-quality service solutions. If you are passionate about leadership and technical excellence, this role is perfect for you.

Qualifications

• 10+ years of experience in service roles, with leadership experience preferred.
• Bachelor's or Associate degree in relevant engineering fields.

Responsibilities

• Supervise service engineers, ensuring timely delivery of services.
• Drive process improvements based on customer feedback.

Skills

Team Management

Customer Relationship Management

Technical Knowledge of UPS

Project Management

Process Improvement

Education

Bachelor’s Degree in Electrical Engineering

Associate Degree in Electrical Theory

Tools

UPS Systems

Generators

PDUs

Batteries

Job description

Join to apply for the Field Service Team Leader role at ABB

Your role and responsibilities

In this role, you will supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. You will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence to guidelines. You will also drive service achievements through resource planning, allocation, and implementation of standard procedures and safety protocols.

The work model for this role is: local remote.

You will be mainly accountable for:

• Ensuring customer focus, urgency, and care in your area, building sustainable relationships for growth, satisfaction, and retention.
• Driving process and practice improvements based on customer feedback (Net Promoter Score).
• Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
• Managing a team of service professionals, guiding their development, and ensuring effective organization and direction.

Qualifications for the role

• 10+ years of professional or military experience.
• Bachelor’s degree in Electrical or Mechanical Engineering with 6+ years experience preferred.
• Or Associate Degree in Electrical Theory with 8+ years of experience preferred.
• Minimum of 5 years in critical power systems, with at least 2 years in leadership.
• Strong technical knowledge of UPS, generators, PDUs, and batteries preferred.
• Proven ability to manage teams, projects, and client relationships effectively.
• Knowledge of industry standards (e.g., NFPA, ANSI, OSHA).
• Experience with regulation compliance, technical support, project management, and quality management.
• Willingness to travel approximately 50-60%.
• Work authorization for the US is required.

More about us

We value diversity and encourage applicants from all backgrounds. Apply today and learn more at www.abb.com. We look forward to your application.