Field Service Team Leader

ABB Inc.; Chicago (IL); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Field Service Team Leader to oversee service engineers and technicians. In this pivotal role, you will ensure high-quality service delivery while managing a dynamic team. Your expertise in critical power systems and customer relationship management will be essential in driving growth and satisfaction. With a focus on sustainable solutions, this position offers a unique opportunity to contribute to impactful projects in mission-critical environments. If you are a passionate leader ready to make a difference, this role is for you.

Qualifications

• 10+ years of experience in relevant fields, with leadership roles preferred.
• Strong technical knowledge of critical power systems and industry standards.

Responsibilities

• Supervise service engineers, ensuring quality service delivery.
• Drive process development based on customer feedback.

Skills

Team Management

Customer Relationship Management

Technical Knowledge of UPS and Generators

Project Management

Sales Practices

Education

Bachelor's Degree in Electrical or Mechanical Engineering

Associate's Degree in Electrical Theory

Job description

Field Service Team Leader

At ABB, we are dedicated to addressing global challenges. Our core values—care, courage, curiosity, and collaboration—are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

Your role and responsibilities

In this role, you will supervise a team of service engineers and technicians, ensuring the timely and high-quality delivery of service offerings, solutions, and projects to customers. You will contribute to executing service strategy and growth by focusing on cost-effective service delivery and adherence to guidelines. You will demonstrate your expertise by driving service achievements through resource planning, allocation, and implementing standard procedures and safety protocols.

Work model: Remote

You will be mainly accountable for:

1. Ensuring customer focus, urgency, and care in your area, building sustainable relationships for growth, satisfaction, and retention.
2. Driving process development based on customer feedback (Net Promoter Score) to improve customer experience.
3. Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
4. Managing a team of service professionals, guiding their development, and ensuring effective organization and direction.

You will join a dynamic, talented, high-performing team where you can thrive.

Qualifications for the role

• 10+ years of professional experience or relevant military experience.
• Bachelor's degree in Electrical or Mechanical Engineering, or a related field, with 6+ years of experience preferred.
• Or Associate's Degree in Electrical Theory with 8+ years of experience preferred.
• Minimum of 5 years in critical power systems, with at least 2 years in leadership roles.
• Strong technical knowledge of UPS, generators, PDUs, and batteries is preferred.
• Proven ability to manage teams, projects, and client relationships effectively.
• Knowledge of industry standards (e.g., NFPA, ANSI, OSHA).
• Understanding of regulation and legal compliance, technical support, project management, quality management, and operations management.
• Experience in sales practices, marketing, and customer-centric product management.
• Certifications such as NETA, IEEE, or manufacturer-specific certifications are advantageous; experience in mission-critical environments (e.g., data centers, hospitals, industrial facilities) is preferred.
• Willingness to travel approximately 50-60% for field visits.
• This position is ideal for a dynamic leader passionate about delivering reliable power solutions in mission-critical environments.
• Candidates must have work authorization to work for ABB in the US.

More about us

We value diversity and encourage applicants from different backgrounds. Apply today for your next career step with ABB and visit www.abb.com to learn more about our global impact. #MyABBStory

We look forward to your application. For more about ABB, visit our website. ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer promoting workplace diversity. All qualified applicants will receive consideration regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave, or protected veteran status. For more rights information, visit:

• EEOC Rights
• Pay Transparency

Applicants may request to review the Affirmative Action Plan at ABB facilities by contacting HR. Reasonable accommodations are available for individuals with disabilities. Contact ABB HR at 1-888-694-7762 or [e-mail] for assistance. Resumes and applications are accepted through the official channels only.