Field Service Team Leader

ABB Inc.; Princeton, Miller Place (NJ, NY); Remote; USD 80,000 - 130,000; Full time

Job summary

Join a forward-thinking company as a Field Service Team Leader, where you will supervise a talented team of service professionals. This role focuses on delivering high-quality service solutions while fostering sustainable customer relationships. With a commitment to safety and adherence to industry standards, you will drive process improvements and ensure effective team management. The position offers the chance to work in a dynamic environment that values diversity and innovation, making a significant impact in the electrification sector. If you're ready to lead and make a difference, we invite you to apply!

Qualifications

• 6+ years in Electrical/Mechanical Engineering or 10+ years of equivalent experience.
• Strong leadership and technical knowledge in critical power systems.

Responsibilities

• Supervise service engineers and technicians for timely service delivery.
• Drive service strategy and resource planning for customer satisfaction.

Skills

Team Management

Customer Relationship Management

Project Management

Technical Support

Regulation Compliance

Quality Management

Operations Management

Critical Power Systems Knowledge

Education

Bachelor's Degree in Electrical or Mechanical Engineering

Associate's Degree

Equivalent Work/Military Experience

Tools

UPS Systems

Generators

PDUs

Batteries

Job description

Field Service Team Leader

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Your role and responsibilities

In this role, you will supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. You will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence to guidelines. You will also drive service achievements through resource planning, allocation, and implementation of standard procedures and safety protocols.

The work model for this role is: remote #LI-remote

This role contributes to the Electrification Smart Power division in the Northeastern region.

You will be mainly accountable for:

1. Ensuring customer focus, urgency, and care in your area, building sustainable customer relationships for growth, satisfaction, and retention.
2. Driving process development based on customer feedback (Net Promoter Score) to improve customer experience.
3. Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
4. Managing a team of service professionals, guiding their development, and ensuring effective organization and direction.

Our team dynamics

You will join a talented team where you can thrive.

Qualifications for the role

• Bachelor's degree in Electrical or Mechanical Engineering, or a related field, with 6+ years of experience, OR Associate's Degree with 8+ years, OR 10+ years of equivalent work/military experience.
• Minimum of 5 years of experience in critical power systems, with leadership qualities.
• Strong technical knowledge of UPS, generators, PDUs, and batteries.
• Proven ability to manage teams, projects, and client relationships effectively.
• Knowledge of industry standards (e.g., NFPA, ANSI, OSHA).
• Regulation and legal compliance skills.
• Technical support and services skills.
• Project Management, Quality Management, and Operations Management skills.
• Certifications such as NETA, IEEE, or manufacturer-specific certifications; experience in mission-critical environments preferred.
• Approximately 50-60% travel required.
• Must have work authorization to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams work closely with industry partners to deliver advanced solutions supporting growth, energy transition, and sustainability. Our portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices. The Power Protection unit supports large data centers with energy-efficient UPS solutions. Our ABB Ability Energy Manager platform helps organizations save energy and reduce CO2 emissions.

We value diversity. Apply today and visit www.abb.com to learn more. #MyABBStory

We look forward to your application. For more about ABB, visit our website.

ABB is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave, or protected veteran status. For more information, visit the EEOC and DOL websites. Applicants may request to review the Affirmative Action Plan or reasonable accommodations as needed.

myBenefitsABB.com