Field Service Team Lead — Training, SOPs & KPI Excellence

Genuine Parts Company; Cincinnati (OH); On-site; USD 70,000 - 98,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Job summary

Genuine Parts Company is seeking a Field Service Supervisor to lead a team of technicians in the field, overseeing training, scheduling, and ensuring adherence to SOPs and KPI goals. The role emphasizes continuous improvement, safety, and strong customer service leadership in a field environment.

Ideal candidates have an associate degree or equivalent experience, with 5+ years in field service or related roles, and proven ability to manage multiple priorities, communicate clearly, and maintain

Qualifications

• Requires an associate’s degree or equivalent experience.
• Specific knowledge of field service duties and ability to supervise a team in the field.
• Strong interpersonal, analytical, and problem‑solving abilities essential.

Responsibilities

• Lead a field service team of technicians to meet customer expectations.
• Hire, train, and develop field staff; ensure SOPs, KPIs and Lean Six Sigma compliance.
• Schedule service jobs and assign personnel and equipment to jobs.
• Review jobs for quotes and support managers in customer surveys and quotes.

Skills

Field service knowledge

Team leadership

Communication skills

Problem solving

Calm under pressure

Education

Associate degree or equivalent experience

Job description

Genuine Parts Company is seeking a Field Service Supervisor to lead a team of technicians in the field, overseeing training, scheduling, and ensuring adherence to SOPs and KPI goals. The role emphasizes continuous improvement, safety, and strong customer service leadership in a field environment.

Ideal candidates have an associate degree or equivalent experience, with 5+ years in field service or related roles, and proven ability to manage multiple priorities, communicate clearly, and maintain