Field Service Lead - Lean Six Sigma and Training

Genuine Parts Company; Greensboro (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Genuine Parts Company in Greensboro, NC, is seeking a Field Service Supervisor to lead a field service team and oversee technicians, ensuring work is performed effectively and in line with SOPs and KPI targets.

You will participate in hiring, training, and maintaining certifications, coordinate job scheduling, and ensure the team has the necessary tools. This role requires strong communication, problem-solving, and a calm, collaborative approach.

Qualifications

• Associate degree plus 5+ years of related field service experience.
• Experience leading field service teams and coordinating technicians.
• Strong knowledge of SOPs, KPI’s, Lean Six Sigma programs.

Responsibilities

• Develops and implements best practices and procedures to enhance business growth.
• Manages service personnel to meet customer expectations.
• Ensures technicians have proper training and certifications.
• Schedules service jobs and assigns personnel.
• Ensures proper equipment and tools are provided.
• Adheres to SOPs, KPI’s and Lean Six Sigma.
• Assists in customer surveys and reviewing jobs for quotes.
• Participates in hiring new Field Service Technicians.
• Tracks training for each technician.
• Performs other duties as assigned.

Skills

Field service

Team leadership

Communication

Problem solving

Analytical thinking

Calm under pressure

Education

Associate degree

Job description

Genuine Parts Company in Greensboro, NC, is seeking a Field Service Supervisor to lead a field service team and oversee technicians, ensuring work is performed effectively and in line with SOPs and KPI targets.

You will participate in hiring, training, and maintaining certifications, coordinate job scheduling, and ensure the team has the necessary tools. This role requires strong communication, problem-solving, and a calm, collaborative approach.