Field Service Lead: Hiring, Training & Lean Six Sigma

Genuine Parts Company; Birmingham (AL); On-site; USD 70,000 - 95,000; Full time

Job summary

Genuine Parts Company is seeking a Field Service Supervisor to lead a field service team of technicians, ensuring safe, efficient work and adherence to SOPs and KPIs. You will coordinate scheduling, training, and performance reviews while partnering with managers to deliver exceptional service.

The successful candidate typically has an associate’s degree and 5+ years of related field experience, strong communication and problem-solving skills, and the ability to stay composed under pressure in

Qualifications

• Associate degree or equivalent combination of education and experience.
• Five or more years of related field service experience.
• Strong communication, leadership, and problem-solving skills.

Responsibilities

• Develops and implements best practices to enhance service growth.
• Manages service personnel to meet customer expectations.
• Ensures technicians have proper training and certifications.
• Schedules service jobs and assigns personnel.
• Ensures proper equipment and tools are provided for jobs.
• Ensures adherence to SOPs, KPIs and Lean Six Sigma programs.
• Assists in hiring, quoting, and reviews with management.
• Tracks training for each technician.

Skills

Field service duties

Team leadership

Communication skills

Problem solving

Calm under pressure

Safety awareness

Education

Associate degree

5+ years related experience

Job description

Genuine Parts Company is seeking a Field Service Supervisor to lead a field service team of technicians, ensuring safe, efficient work and adherence to SOPs and KPIs. You will coordinate scheduling, training, and performance reviews while partnering with managers to deliver exceptional service.

The successful candidate typically has an associate’s degree and 5+ years of related field experience, strong communication and problem-solving skills, and the ability to stay composed under pressure in