Field Service Support Specialist - Scheduling & Customer Care

Eddy; Woodridge (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Eddy in Burr Ridge, IL is seeking a Customer Service Representative to support day-to-day activities of field service technicians and provide quality service and solutions to clients at headquarters. You will schedule service calls, maintain client communications, manage data in E-Automate, and handle invoicing for service agreements.

The role requires 2–3 years of related experience, strong communication skills, and proficiency with E-Automate, ACT, and Microsoft Office.

Qualifications

• 2–3 years+ experience in customer service or billing.
• Able to work independently within a team environment.
• Excellent communication, organizational, and time management skills.

Responsibilities

• Schedule and coordinate service calls with Field Service Technicians.
• Maintain ongoing communications with current clients in a timely manner.
• Maintain data integrity in E-Automate service system by completing work within the proper time-frame.
• Follow-up with the customer on service calls when complete with prompt guidance.
• Process defective parts repair claims when necessary.
• Handle supplies replenishment orders for print management contracts.
• Verify and maintain customer contact and database information.
• Invoicing of Print Management Agreements & Service Agreements.
• Light shipping of parts and supplies utilizing the UPS system.

Skills

Communication skills

Time management

Organizational skills

Teamwork

Tools

E-Automate

ACT

Microsoft Office

Job description

Eddy in Burr Ridge, IL is seeking a Customer Service Representative to support day-to-day activities of field service technicians and provide quality service and solutions to clients at headquarters. You will schedule service calls, maintain client communications, manage data in E-Automate, and handle invoicing for service agreements.

The role requires 2–3 years of related experience, strong communication skills, and proficiency with E-Automate, ACT, and Microsoft Office.