Field Service Support Specialist

Eddy; Burbank (IL); In loco; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Eddy is seeking a Customer Service Representative to support day-to-day activities of field service technicians and provide quality service to clients at our Burr Ridge, IL headquarters. You will schedule service calls, coordinate with technicians, and maintain timely client communications.

Responsibilities include updating the E-Automate system, following up after calls, processing repair claims, handling light shipping, and invoicing Print Management and Service Agreements.

Competenze

• 2–3 years of experience in customer service or billing.
• Strong verbal and written communication, and phone/email etiquette.
• Ability to work independently and in a collaborative team.
• Organized, proactive, and able to manage time effectively.

Mansioni

• Schedule and coordinate service calls with field technicians.
• Maintain ongoing communications with clients in a timely manner.
• Keep data integrity in E-Automate by timely entries.
• Follow up with customers after service calls.
• Communicate on open and pending service calls.
• Process defective parts repair claims when needed.
• Handle supplies replenishment orders for print management contracts.
• Verify and maintain customer contact and billing information.
• Invoicing of Print Management Agreements & Service Agreements.
• Assist with light shipping of parts and supplies via UPS.

Conoscenze

Excellent communication

Time management

Organizational skills

Teamwork

Customer service experience

Formazione

Strumenti

E-Automate

ACT

MS Office

Descrizione del lavoro

Eddy is seeking a Customer Service Representative to support day-to-day activities of field service technicians and provide quality service to clients at our Burr Ridge, IL headquarters. You will schedule service calls, coordinate with technicians, and maintain timely client communications.

Responsibilities include updating the E-Automate system, following up after calls, processing repair claims, handling light shipping, and invoicing Print Management and Service Agreements.