Customer Service & Field Operations Coordinator

Eddy; Illinois; In loco; USD 36.000 - 60.000; Tempo pieno

Descrizione del lavoro

Eddy is seeking a Customer Service Representative to support day-to-day activities of field service technicians and provide quality service to clients from our Burr Ridge, IL headquarters. You will schedule service calls, maintain client communications, ensure data integrity in the E-Automate system, and manage invoicing for Print Management and Service Agreements.

Strong communication and organizational skills are required.

Competenze

• 2 to 3 years of related experience in customer service, billing or equivalent combination of education and experience.
• Excellent communication skills (verbal and written), email and phone.
• Ability to work independently and within a team-oriented environment.

Mansioni

• Schedule and coordinate service calls to available Field Service Technicians and/or route calls to the appropriate personnel.
• Maintain ongoing communications with current clients in a timely manner.
• Maintain data integrity in our E-Automate service system by completing work within the proper time-frame.
• Follow-up with the customer on service calls when complete by providing prompt guidance.
• Responsible for communication on all open and pending service calls to customer.
• Process defective parts repair claims when necessary.
• Responsible for supplies replenishment orders for our print management contracts.
• Verify and maintain customer contact and database information.
• Invoicing of Print Management Agreements & Service Agreements.
• Responsible for handling light shipping of parts and supplies utilizing the UPS system.

Conoscenze

Communication skills

Time management

Organizational skills

Teamwork

Problem solving

Strumenti

E-Automate

ACT

Microsoft Office

Descrizione del lavoro

Eddy is seeking a Customer Service Representative to support day-to-day activities of field service technicians and provide quality service to clients from our Burr Ridge, IL headquarters. You will schedule service calls, maintain client communications, ensure data integrity in the E-Automate system, and manage invoicing for Print Management and Service Agreements.

Strong communication and organizational skills are required.