Customer Service Specialist - Field Support & Invoicing

Eddy; Western Springs (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Eddy is seeking a Customer Service Representative to support field service operations and provide quality service to clients from our Burr Ridge, IL headquarters. You will schedule service calls, maintain client communications, and ensure data accuracy in the E-Automate system while handling light shipping and invoicing tasks.

The role requires 2–3 years of related experience, strong communication, and solid organizational skills.

Qualifications

• Two to three years of related experience in customer service or billing.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.

Responsibilities

• Schedule and coordinate service calls for Field Service Technicians.
• Maintain ongoing communications with current clients.
• Maintain data integrity in the E-Automate service system.
• Follow up on service calls and provide prompt guidance to customers.
• Process defective parts repair claims as needed.
• Handle light shipping of parts and supplies.
• Invoicing of Print Management Agreements & Service Agreements.
• Verify and maintain customer contact and database information.

Skills

Communication skills

Time management

Organizational skills

Independent work

Team collaboration

Tools

E-Automate

ACT

Microsoft Office

Job description

Eddy is seeking a Customer Service Representative to support field service operations and provide quality service to clients from our Burr Ridge, IL headquarters. You will schedule service calls, maintain client communications, and ensure data accuracy in the E-Automate system while handling light shipping and invoicing tasks.

The role requires 2–3 years of related experience, strong communication, and solid organizational skills.