Field Service Support & Customer Care Specialist

Eddy; Countryside (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Eddy in Burr Ridge, IL is seeking a Customer Service Representative to support field service technicians and provide quality service to clients at our headquarters. You will schedule service calls, communicate with customers, and maintain data in our service system.

Responsibilities include invoicing, light shipping, and assisting with parts replenishment and service contract administration. The role requires strong communication, organization, and teamwork in a fast-paced environment.

Qualifications

• 2–3 years+ experience in customer service, billing, or related field.
• Strong communication skills, both written and verbal.
• Ability to prioritize tasks and manage time effectively.

Responsibilities

• Schedule and coordinate service calls for Field Service Technicians.
• Maintain ongoing communications with clients in a timely manner.
• Keep data integrity in the E-Automate service system and meet deadlines.
• Follow-up on service calls with prompt guidance to customers.
• Handle light shipping of parts and supplies via UPS.
• Assist with invoicing of Print and Service Agreements.

Skills

Communication

Organizational skills

Time management

Independent work

Team collaboration

Tools

E-Automate

ACT

Microsoft Office

Job description

Eddy in Burr Ridge, IL is seeking a Customer Service Representative to support field service technicians and provide quality service to clients at our headquarters. You will schedule service calls, communicate with customers, and maintain data in our service system.

Responsibilities include invoicing, light shipping, and assisting with parts replenishment and service contract administration. The role requires strong communication, organization, and teamwork in a fast-paced environment.