Client Success & Field Service Coordinator

Eddy; La Grange (IL); In loco; USD 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Eddy in Burr Ridge, IL is seeking a Customer Service Representative to support day-to-day activities of our field service technicians and deliver quality service to clients from our headquarters.

You will schedule service calls, maintain ongoing client communications, and ensure data integrity in the E-Automate system. You will also handle invoicing for Print Management and Service Agreements and assist with light shipping of parts.

Competenze

• Two to 3 years + related experience and/or training in customer service, billing or equivalent combination of education and experience.
• Excellent communication skills (verbal and written), email and on the phone.
• Must possess a great attitude, have excellent organizational skills and time/task management skills to prioritize & make decisions.

Mansioni

• Schedule and coordinate service calls to Field Service Technicians and route calls to appropriate personnel.
• Maintain ongoing communications with current clients in a timely manner.
• Maintain data integrity in the E-Automate service system by completing work within the proper time-frame.
• Follow-up with the customer on service calls when complete by providing prompt guidance.
• Communicate on all open and pending service calls to customers.
• Process defective parts repair claims when necessary.
• Handle supplies replenishment orders for print management contracts.
• Verify and maintain customer contact and database information.
• Invoice Print Management Agreements & Service Agreements.
• Light shipping of parts and supplies using the UPS system.

Conoscenze

Excellent communication

Time/task management

Independent worker

Customer service experience

Strumenti

E-Automate

ACT

Microsoft Office

Descrizione del lavoro

Eddy in Burr Ridge, IL is seeking a Customer Service Representative to support day-to-day activities of our field service technicians and deliver quality service to clients from our headquarters.

You will schedule service calls, maintain ongoing client communications, and ensure data integrity in the E-Automate system. You will also handle invoicing for Print Management and Service Agreements and assist with light shipping of parts.