Client Service & Scheduling Specialist

Eddy; Bridgeview (IL); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Eddy in Burr Ridge, IL is seeking a Customer Service Representative to support day-to-day activities of field service technicians and provide quality service to clients from our headquarters. You will schedule service calls, coordinate with technicians, maintain client communications, and ensure data integrity in the E-Automate system, while aiding billing and light shipping tasks.

Attention to detail, strong written and verbal communication, and the ability to work independently within a team

Competenze

• Two to 3 years + related experience and/or training in customer service, billing or equivalent combination of education and experience.
• Excellent communication skills (verbal and written), email and on the phone.
• Ability to work independently and within a team-oriented environment.
• Strong organizational and time management skills to prioritize tasks and decisions.

Mansioni

• Schedule and coordinate service calls with Field Service Technicians.
• Communicate with clients in a timely, professional manner.
• Maintain data in E-Automate service system within deadlines.
• Follow-up on completed service calls with prompt guidance.
• Process defective parts repair claims when needed.
• Handle light shipping of parts via UPS.
• Verify and update customer contact and billing information.
• Invoicing of Print Management Agreements & Service Agreements.

Conoscenze

Customer service

Communication skills

Time management

Organizational skills

Teamwork

Billing experience

Strumenti

E-Automate

ACT

Microsoft Office

Descrizione del lavoro

Eddy in Burr Ridge, IL is seeking a Customer Service Representative to support day-to-day activities of field service technicians and provide quality service to clients from our headquarters. You will schedule service calls, coordinate with technicians, maintain client communications, and ensure data integrity in the E-Automate system, while aiding billing and light shipping tasks.

Attention to detail, strong written and verbal communication, and the ability to work independently within a team