Field Service Support Specialist (Billing & Scheduling)

Tech9; La Grange (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Tech9 is seeking a Customer Service Representative to support day-to-day activities of field service technicians and provide quality service to clients at our Burr Ridge, IL headquarters.

Responsibilities include coordinating service calls, maintaining client communications, updating our service system, and handling invoicing for Print Management Agreements and Service Agreements. Experience with E-Automate, ACT, and Microsoft Office is a plus.

Qualifications

• 2–3 years of customer service, billing or related experience.
• Ability to work independently and in a team.
• Excellent communication skills.
• Strong time/task management and organizational abilities.
• Proficiency with basic software (Microsoft Office).

Responsibilities

• Schedule and coordinate service calls to field service technicians and/or route calls to the appropriate personnel.
• Maintain ongoing communications with current clients in a timely manner.
• Maintain data integrity in our E-Automate service system by completing work within the proper time-frame.
• Follow-up with the customer on service calls when complete with prompt guidance.
• Responsible for communication on all open and pending service calls to customer.
• Process defective parts repair claims when necessary.
• Responsible for supplies replenishment orders for our print management contracts.
• Verify and maintain customer contact and database information.
• Invoicing of Print Management Agreements & Service Agreements.
• Responsible for handling light shipping of parts and supplies utilizing the UPS system.

Skills

Verbal communication

Written communication

Time management

Organizational skills

Team collaboration

Tools

E-Automate

ACT

Microsoft Office

Job description

Tech9 is seeking a Customer Service Representative to support day-to-day activities of field service technicians and provide quality service to clients at our Burr Ridge, IL headquarters.

Responsibilities include coordinating service calls, maintaining client communications, updating our service system, and handling invoicing for Print Management Agreements and Service Agreements. Experience with E-Automate, ACT, and Microsoft Office is a plus.