Client Support Specialist - Field Service & Invoicing

Tech9; Willow Springs (IL); On-site; USD 36,000 - 60,000; Full time

Job summary

Tech9 is seeking a Customer Service Representative to support day-to-day activities of the field service technicians and deliver quality service to clients at our Burr Ridge, IL headquarters.

You will schedule service calls, maintain client communications, manage data in our E-Automate system, and coordinate parts and supplies for print management contracts. Two to three years of related experience preferred, with strong communication and organizational skills.

Qualifications

• Two to three years of customer service, billing, or related experience.
• Strong communication and interpersonal skills with clients.

Responsibilities

• Schedule and coordinate service calls to field service technicians or route calls to the appropriate personnel.
• Maintain ongoing communications with current clients in a timely manner.
• Maintain data integrity in our E-Automate service system by completing work within the proper time-frame.
• Follow up with the customer on service calls when complete with prompt guidance.
• Communicate on all open and pending service calls to customers.
• Process defective parts repair claims when necessary.
• Handle replenishment orders for print management contracts.
• Verify and maintain customer contact and database information.
• Invoicing of Print Management Agreements & Service Agreements.
• Light shipping of parts and supplies using the UPS system.

Skills

Communication skills

Organizational skills

Time management

Team collaboration

Job description

Tech9 is seeking a Customer Service Representative to support day-to-day activities of the field service technicians and deliver quality service to clients at our Burr Ridge, IL headquarters.

You will schedule service calls, maintain client communications, manage data in our E-Automate system, and coordinate parts and supplies for print management contracts. Two to three years of related experience preferred, with strong communication and organizational skills.