Client Services & Dispatch Specialist

Tech9; Bridgeview (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Tech9 in Burr Ridge, IL is seeking a Customer Service Representative to support day-to-day activities of field service technicians and provide quality service to clients at our headquarters. You will schedule service calls, maintain client communications, and ensure data integrity in the service system.

You will also handle invoicing, parts shipping, and routine reporting. Ideal candidates have 2–3 years in customer service or billing, strong written and verbal communication, and the ability to

Qualifications

• 2–3 years of related experience in customer service, billing or equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team-oriented environment.
• Experience with service scheduling and client communications is a plus.

Responsibilities

• Schedule and coordinate service calls to Field Service Technicians and route calls to appropriate personnel.
• Maintain ongoing communications with current clients in a timely manner.
• Maintain data integrity in the E-Automate service system by completing work within the proper time-frame.

Skills

Customer service

Communication

Teamwork

Time management

Multitasking

Education

High school diploma or equivalent

Tools

E-Automate

ACT

Microsoft Office

Job description

Tech9 in Burr Ridge, IL is seeking a Customer Service Representative to support day-to-day activities of field service technicians and provide quality service to clients at our headquarters. You will schedule service calls, maintain client communications, and ensure data integrity in the service system.

You will also handle invoicing, parts shipping, and routine reporting. Ideal candidates have 2–3 years in customer service or billing, strong written and verbal communication, and the ability to