Field Service Supervisor: Lead, Train & Optimize

Motion Industries; Cincinnati (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

Motion Industries in Cincinnati, OH seeks a Field Service Supervisor to lead a field service team and oversee technicians, ensuring work meets customer expectations and company SOPs and KPI targets.

Under limited supervision, you will participate in hiring, training, and maintaining equipment and tools, while focusing on Lean Six Sigma practices. Requires an associate degree and 5+ years of relevant experience.

Qualifications

• Associate's degree required with 5+ years related experience or equivalent.
• Knowledge of field service duties and safety SOPs.
• Strong teamwork and leadership abilities.

Responsibilities

• Develops and implements best practices to enhance business growth.
• Manages service personnel to meet customer expectations and requirements.
• Ensures technicians have proper training and certifications.
• Schedules service jobs and assigns personnel.
• Ensures proper equipment and tools are provided.
• Adheres to SOPs, KPIs, and Lean Six Sigma programs.
• Assists in customer surveys and reviews jobs for quotes.
• Participates with Manager in hiring Field Service Technicians.
• Tracks training for each technician.
• Performs other duties as assigned.

Skills

Field service duties

Team collaboration

Positive attitude & work ethic

Interpersonal skills

Analytical problem solving

Calm under pressure

Communication skills

Education

Associate's degree

5+ years of related experience

Job description

Motion Industries in Cincinnati, OH seeks a Field Service Supervisor to lead a field service team and oversee technicians, ensuring work meets customer expectations and company SOPs and KPI targets.

Under limited supervision, you will participate in hiring, training, and maintaining equipment and tools, while focusing on Lean Six Sigma practices. Requires an associate degree and 5+ years of relevant experience.