Field Service Supervisor - Lead, Train & Optimize

USA MOT Motion Industries, Inc.; Cincinnati (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation, sick, and holiday pay

Job summary

USA MOT Motion Industries, Inc. is seeking a Field Service Supervisor to lead a field service team of technicians.

Under limited supervision, you will oversee scheduling, training, and adherence to SOPs, KPIs, and Lean Six Sigma programs to ensure high-quality service delivery. The role requires an associate's degree and five or more years of related experience, strong communication and problem-solving skills, and the ability to work in the field.

Qualifications

• Typically requires an associate's degree and five or more years of related experience.
• Specific knowledge of field service duties.
• Strong interpersonal, analytical, and problem-solving skill required.
• Ability to remain calm and clear-headed in an emergency required.
• Excellent communication skills.

Responsibilities

• Develops and implements best practices and procedures to enhance business growth.
• Manages service personnel to ensure they meet customer’s expectations and requirements.
• Ensures that every technician has the proper training and certifications to meet the needs of the job.
• Schedules service jobs and assigns personnel to specific jobs and duties.
• Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.
• Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.
• Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.
• Participates with Manager in hiring new Field Service Technicians.
• Tracks all training for each technician.
• Performs other duties as assigned.

Skills

Field service duties

Team leadership

Communication

Problem solving

Lean Six Sigma

Education

Associate's degree

Job description

USA MOT Motion Industries, Inc. is seeking a Field Service Supervisor to lead a field service team of technicians.

Under limited supervision, you will oversee scheduling, training, and adherence to SOPs, KPIs, and Lean Six Sigma programs to ensure high-quality service delivery. The role requires an associate's degree and five or more years of related experience, strong communication and problem-solving skills, and the ability to work in the field.