Field Service Supervisor: Lead Tech Team & Lean Six Sigma

USA MOT Motion Industries, Inc.; Spokane Valley (WA); On-site; USD 45,000 - 59,000; Full time

Job summary

Motion Industries, Inc. in Spokane Valley, WA is seeking a Field Service Supervisor to lead a team of technicians in the field, ensuring work is performed to SOPs, KPI targets, and Lean Six Sigma standards.

You will schedule jobs, review training, and participate in hiring while driving customer satisfaction and ensuring proper tools and equipment are available. A related associate degree and 5+ years of field service experience are required.

Qualifications

• Requires knowledge of field service duties and safety practices.
• Must be able to work with a team in the field as needed.
• Strong interpersonal, analytical and problem-solving skills required.
• Excellent communication and calm decision-making in emergencies required.

Responsibilities

• Develops and implements best practices to enhance service growth.
• Manages service personnel to meet customer expectations and requirements.
• Ensures technicians have training and certifications needed for jobs.
• Schedules service jobs and assigns personnel to specific duties.
• Ensures proper equipment and tools are provided for safe, correct work.

Skills

Team leadership

Customer service

Problem-solving

Communication

Lean Six Sigma

Education

Associate's degree

5+ years experience in field service

Job description

Motion Industries, Inc. in Spokane Valley, WA is seeking a Field Service Supervisor to lead a team of technicians in the field, ensuring work is performed to SOPs, KPI targets, and Lean Six Sigma standards.

You will schedule jobs, review training, and participate in hiring while driving customer satisfaction and ensuring proper tools and equipment are available. A related associate degree and 5+ years of field service experience are required.