Field Service Lead | Training & Lean Six Sigma

USA MOT Motion Industries, Inc.; Richmond (VA); On-site; USD 45,000 - 59,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

USA MOT Motion Industries, Inc. is seeking a Field Service Supervisor to lead a field service team and oversee technicians in the Richmond area.

The role focuses on ensuring work is performed effectively, maintaining SOPs and KPI adherence, and driving Lean Six Sigma initiatives. The supervisor contributes to hiring, training, and ongoing certification, while coordinating schedules and ensuring proper equipment and safety standards.

Qualifications

• Associate's degree plus five or more years of field service experience.
• Experience leading field service teams.
• Strong communication and problem-solving skills.
• Ability to train and certify technicians.
• Willingness to drive company vehicles; DOT preferred.
• Knowledge of SOPs, KPI’s, and Lean Six Sigma.

Responsibilities

• Develops and implements best practices and procedures to enhance business growth.
• Manages service personnel to ensure they meet customer’s expectations and requirements.
• Ensures that every technician has the proper training and certifications to meet the needs of the job.
• Schedules service jobs and assigns personnel to specific jobs and duties.
• Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.
• Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.
• Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.
• Participates with Manager in hiring new Field Service Technicians.
• Tracks all training for each technician.
• Performs other duties as assigned.

Skills

Field service duties

Team leadership

Communication skills

Problem solving

Safety and SOP adherence

DOT driving (preferred)

Education

Associate's degree

5+ years related experience

Job description

USA MOT Motion Industries, Inc. is seeking a Field Service Supervisor to lead a field service team and oversee technicians in the Richmond area.

The role focuses on ensuring work is performed effectively, maintaining SOPs and KPI adherence, and driving Lean Six Sigma initiatives. The supervisor contributes to hiring, training, and ongoing certification, while coordinating schedules and ensuring proper equipment and safety standards.