Field Service Supervisor: Enforcement Ops Lead

Nexfeld Group; Maryland; On-site; USD 70,000 - 95,000; Full time

Job summary

Elovate, a Modaxo company, seeks a Field Service Supervisor to oversee daily operations across territories, ensuring staff, equipment, and systems run smoothly and in full compliance with program requirements. This role sits between Field Service Technicians and the Regional Field Service Manager, blending hands-on leadership, direct staff supervision, client coordination, and technical oversight.

You will manage schedules, provide training, coordinate client communication, and verify deployment

Qualifications

• 3+ years of experience in field service, enforcement operations, or technical field support, with at least 1 year in a lead or supervisory capacity.
• Demonstrated ability to build and manage staffing schedules across multiple shifts, including nights, weekends, and holidays as needed.
• Working knowledge of fleet maintenance coordination, vehicle readiness standards, and vendor management.
• Familiarity with work order/CMMS systems, equipment RMA processes, and deployment verification procedures.
• Ability to review and interpret deployment and compliance data with a high level of accuracy and attention to detail.
• Strong communication skills, with the confidence to serve as a primary point of contact for client agencies.

Responsibilities

• Develop and manage daily and weekly technician schedules to ensure full operational coverage across all zones and shifts, including night and day teams.
• Track call-outs, adjust staffing, and reassign personnel as needed to maintain full coverage.
• Provide direct operational coverage when staff are on PTO or during staffing shortages to maintain uninterrupted service.
• Review and approve employee timecards and time-off requests, ensuring accuracy in hours worked, leave usage, and compliance with company policy.

Skills

Staff scheduling

Fleet management

Field operations

AI adoption

Job description

Elovate, a Modaxo company, seeks a Field Service Supervisor to oversee daily operations across territories, ensuring staff, equipment, and systems run smoothly and in full compliance with program requirements. This role sits between Field Service Technicians and the Regional Field Service Manager, blending hands-on leadership, direct staff supervision, client coordination, and technical oversight.

You will manage schedules, provide training, coordinate client communication, and verify deployment