Field Services Lead: Mobile Enforcement Ops

Verra Mobility Corporation; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Verra Mobility is seeking a Field Services Supervisor to lead a team of 8–15 mobile operators deploying Automated Photo Enforcement Systems across active work zones. The role requires strong leadership, problem-solving, and the ability to drive changes to meet SLAs and deployment standards.

The supervisor will report to the regional depot daily, coordinate with Field Service, Client Service, and Account Managers, and manage scheduling, field audits, and equipment maintenance.

Qualifications

• Minimum 4 years of experience in operations and/or field services roles.
• Minimum 2 years of effective people leadership including coaching/feedback and developing staff for positive client experiences and SLAs.
• Strong analytical and problem-solving abilities with data-driven performance evaluation.
• Nlets fingerprinting background assessment completed.

Responsibilities

• Direct management of a team of approximately 8-15 full-time or temporary mobile operators.
• Coordinate with Field Service, Client Service, and Account Managers to identify improvements and support client relations.
• Manage workforce planning including weekly schedules to maximize efficiency within budget.
• Perform routine weekly field audits of operators and maintain depot/vehicle inventory.
• Diagnose equipment and enforcement systems for repairs to ensure system availability.
• Prioritize and balance workload across the team and ensure SLA compliance.
• Ensure deployments meet state program standards and are triaged within SLA commitments.

Skills

Operations leadership

Field service

Staff management

Scheduling

Customer service

Education

Associates or Bachelor's Degree

Tools

Microsoft Office

Job description

Verra Mobility is seeking a Field Services Supervisor to lead a team of 8–15 mobile operators deploying Automated Photo Enforcement Systems across active work zones. The role requires strong leadership, problem-solving, and the ability to drive changes to meet SLAs and deployment standards.

The supervisor will report to the regional depot daily, coordinate with Field Service, Client Service, and Account Managers, and manage scheduling, field audits, and equipment maintenance.