Remote Field Service Engineering Supervisor

Light & Wonder, Inc.; Fife, Northern (WA, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Light & Wonder, Inc. seeks a Supervisor, Field Service Engineering to oversee field service operations, scheduling, and asset management for a regional facility and satellites. The role includes coordinating installation, maintenance and reconfigurations, and may require travel to customer sites.

You will mentor staff, develop processes, and ensure first-class service while balancing budget constraints. Strong communication and ERP familiarity are highly valued.

Qualifications

• Minimum of two years of experience in Field Service.
• Ability to manage field operations and lead personnel.
• Excellent communication and interpersonal skills.
• Willingness to travel on short notice.
• Proven ability to develop and implement operational processes.

Responsibilities

• Coordinate field service operations to install, configure, service and maintain products in the field.
• Communicate with customers and internal teams to ensure first-class service.
• Conduct site visits and ride-alongs with service personnel.
• Assist with training development for personnel and operations.
• Develop and implement operational processes to optimize resource use and schedules.
• Coach and lead personnel; monitor budgets and assets in area of responsibility.
• Ensure timely reconfiguration and installation schedules by coordinating with sales and support teams.

Skills

Field operations

People management

Customer service

Communication skills

Analytical skills

MS Office

Education

High School diploma or equivalent

Tools

Oracle ERP

Job description

Light & Wonder, Inc. seeks a Supervisor, Field Service Engineering to oversee field service operations, scheduling, and asset management for a regional facility and satellites. The role includes coordinating installation, maintenance and reconfigurations, and may require travel to customer sites.

You will mentor staff, develop processes, and ensure first-class service while balancing budget constraints. Strong communication and ERP familiarity are highly valued.