Field Service Supervisor

Nexfeld Group; Maryland; On-site; USD 70,000 - 95,000; Full time

Job summary

Elovate, a Modaxo company, seeks a Field Service Supervisor to oversee daily operations across territories, ensuring staff, equipment, and systems run smoothly and in full compliance with program requirements. This role sits between Field Service Technicians and the Regional Field Service Manager, blending hands-on leadership, direct staff supervision, client coordination, and technical oversight.

You will manage schedules, provide training, coordinate client communication, and verify deployment

Qualifications

• 3+ years of experience in field service, enforcement operations, or technical field support, with at least 1 year in a lead or supervisory capacity.
• Demonstrated ability to build and manage staffing schedules across multiple shifts, including nights, weekends, and holidays as needed.
• Working knowledge of fleet maintenance coordination, vehicle readiness standards, and vendor management.
• Familiarity with work order/CMMS systems, equipment RMA processes, and deployment verification procedures.
• Ability to review and interpret deployment and compliance data with a high level of accuracy and attention to detail.
• Strong communication skills, with the confidence to serve as a primary point of contact for client agencies.

Responsibilities

• Develop and manage daily and weekly technician schedules to ensure full operational coverage across all zones and shifts, including night and day teams.
• Track call-outs, adjust staffing, and reassign personnel as needed to maintain full coverage.
• Provide direct operational coverage when staff are on PTO or during staffing shortages to maintain uninterrupted service.
• Review and approve employee timecards and time-off requests, ensuring accuracy in hours worked, leave usage, and compliance with company policy.

Skills

Staff scheduling

Fleet management

Field operations

AI adoption

Job description

Job Summary:

The Field Service Supervisor oversees the daily operations of an assigned territory or program, ensuring that personnel, equipment, and systems function smoothly and in full compliance with program requirements. This role sits between Field Service Technicians and the Regional Field Service Manager, and blends hands‑on operational leadership, direct staff supervision, client coordination, and technical oversight. The Field Service Supervisor makes sure schedules are covered across all shifts, vehicles and systems are ready for deployment, deployment data is accurate, and technicians are trained, supported, and set up to deliver above‑and‑beyond service. This role also serves as the primary day‑to‑day liaison between field staff and client agencies, resolving issues, maintaining compliance, and supporting program growth.

Job Description:

Responsibilities

Scheduling & Workforce Coverage

• Develop and manage daily and weekly technician schedules to ensure full operational coverage across all zones and shifts, including night and day teams.

• Trackcall-outs, adjust staffing, and reassign personnel as needed tomaintainfull coverage.

• Provide direct operational coverage when staff are on PTO or duringstaffingshortages tomaintainuninterrupted service.

• Review and approve employee timecards and time-off requests, ensuring accuracy in hours worked, leave usage, and compliance with company policy.

Field Technician Support & Development

• Serve as the primary point of contact for Field Service Technicians, coordinating to resolve technical issues, provide guidance, andmaintainconsistent field operations.

• Manage the onboarding process for new technicians, ensuring accounts, system access, equipment, and training materials are properly set up.

• Oversee off-boarding procedures fordepartingemployees, includingequipment returnand system access removal.

• Conduct or coordinate training sessions to ensure technicians are proficient in systems, procedures, safety protocols, and program requirements.

• Confirm technicians complete required verificationstepseach shift, including spreadsheets, CMMS work orders, and QR-code sign-ins/check-ins.

Fleet, Equipment & Systems Oversight

• Oversee the readiness, maintenance, and deployment of all enforcement vehicles and equipment to ensure operational reliability.

• Verifyrequired vehicle maintenance and repairs are completed and documented, coordinating with vendors as needed.

• Verify fuel cards are active andfunctioning, andensure technicians have assigned fuel PINs for authorized use.

• Manage the Return Merchandise Authorization (RMA) process for malfunctioning equipment, including tracking, shipping, and follow-up.

• Review, assign, and track work orders to ensuretimelycompletion of maintenance, repairs, and operational tasks.

• Locate, track, and distribute required parts to field technicians to ensuretimelycompletion of repairs.

Deployment Verification & Compliance

• Verify that all camera and enforcement systems are active, functioning properly, and enforcing as scheduled at every site.

• Confirm all sites areopened, operational, and running onscheduleeach shift.

• Ensure site violations are properly documented and uploaded, and that all sites are backed up to designated storage per protocol.

• Monitor, verify, and report deployment data to ensureaccuratedocumentation of enforcement activity and compliance with program requirements.

• Ensure all enforcement systems, software, and processes meet regulatory, contractual, and internal compliance standards.

• Attend court hearings as needed to provide testimony, documentation, or clarification related to enforcement operations.

Client & Program Coordination

• Serve as the primary point of contact for client agencies, addressing questions, resolving issues, and providing daily operational updates.

• Support the rollout of new enforcement locations or program expansions by coordinatinglogistics, staffing, equipment, and client communication.

• Participate in daily meetings and conference calls with internal teams and external partners to review performance, address issues, andalign onoperational priorities.

Requirements

• 3+ years of experience in field service, enforcement operations, or technical field support, with at least 1 year in a lead or supervisory capacity.

• Demonstrated ability to build and manage staffing schedules across multiple shifts, including nights, weekends, and holidays as needed.

• Working knowledge of fleet maintenance coordination, vehicle readiness standards, and vendor management.

• Familiarity with work order/CMMS systems, equipment RMA processes, and deployment verification procedures.

• Ability to review and interpret deployment and compliance data witha high levelof accuracy and attention to detail.

• Strong communicationskills, with the confidence to serve as a primary point of contact for client agencies.

• Willingness and ability to travel locally within the assigned territory and provide direct field coverage when needed.

• Valid driver’s license with a clean driving record.

Nice to Haves

• Experience in automated traffic or speed enforcement, or other public safety programs.

• Experience providing testimony or documentation in legal or court settings.

• Experience supporting new program launches or site expansions.

• Experienceperforming on-site equipment installation or maintenance.

• Bilingual or multilingual abilities are a plus.

AI & Technology

Elovate uses technology to help our team work smarter and serve customers better. The Field Service Supervisor is expected to lead AI adoption within their team — ensuring technicians use AI tools effectively and responsibly, and always with human verification.

• Use AI-assisted dashboards and reporting tools to review deployment data, verification logs, and work order status more efficiently.

• Leverage AI-powered scheduling and tracking tools to manage technician coverage, routes, and job assignments.

• Coachtechnicians onusing AI-assisted diagnostic and knowledge base tools, reinforcing that AI suggestions always require human review before acting.

• Use AI writing tools to help draft client updates, training materials, and internal reports more efficiently.

• Serve as a feedback channel between the field team and the Regional Field Service Manager on AI tool performance and adoption.

• Participate in training on new AI-assisted tools as Elovate introducesthem, andhelpthe team adapt to new workflows.

About Elovate

Elovate, a Modaxo company, has been a trusted partner to municipalities and state agencies for over 30 years. We deliver data-driven automated traffic enforcement solutions — covering speed, red light, school zone, and work zone safety — designed to prevent dangerous driving behaviors before they lead to incidents. Our mission is simple: protect lives and create safer roads for the communities we serve. As part of Modaxo, a global collective of people‑movement technology companies, we combine deep industryexpertisewith innovative technology to make meaningful, lasting impact.

Worker Type:

Regular

Number of Openings Available:

2