Field Service Specialist, Security & Access Control

Convergint; Pelham (AL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Paid Time Off starting at 15 days

Vehicle reimbursement plan

Employee Assistance Program

Career development opportunities

Job summary

Convergint is seeking a full-time Service Specialist to support customers by responding to service calls, performing maintenance, and assisting on small projects. You will join a collaborative team and represent a company that values integrity and growth.

You must have strong problem-solving skills, experience with security systems, and the ability to travel locally to job sites in Alabama. Convergint offers a comprehensive benefits package and opportunities for advancement.

Qualifications

• High school diploma or GED; customer service experience preferred.
• Strong troubleshooting and problem-solving skills.
• Technical aptitude with fire alarm/electronic security systems.
• Valid driver's license and clean driving record.
• Ability to travel locally to jobsites regularly.

Responsibilities

• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
• Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.

Skills

Customer service

Troubleshooting

Security systems

Programming

Driving

Education

High School Diploma or GED

Tools

Milestone

Genetec

AMAG

Lenel

Genetec CCURE/S2

Job description

Convergint is seeking a full-time Service Specialist to support customers by responding to service calls, performing maintenance, and assisting on small projects. You will join a collaborative team and represent a company that values integrity and growth.

You must have strong problem-solving skills, experience with security systems, and the ability to travel locally to job sites in Alabama. Convergint offers a comprehensive benefits package and opportunities for advancement.