Security Service Technician — Field Engineer & Support

Convergint; Bethpage (NY); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Medical, Dental & Vision Plan

401K Matching Plan

Vehicle reimbursement plan or company

Tuition reimbursement

Life insurance & Disability Plan

Job summary

Convergint is seeking a full-time Security Service Technician to support customers by responding to service calls, maintenance, and small projects. You will work as part of a dynamic team that values growth, integrity, and delivering results.

The role emphasizes diagnosing and repairing fire alarm and electronic security systems, with opportunities to install projects and perform custom system integrations while adhering to safety standards. Local travel is required.

Qualifications

• Minimum 3–5 years servicing, integrating, and programming access control systems.
• Solid technical skills for fire alarm and electronic security systems.
• Strong troubleshooting and repair abilities.
• Valid driver's license and ability to travel locally.

Responsibilities

• Respond to routine and priority service calls, perform maintenance, diagnose and repair issues.
• Install projects and replace defective parts, debug systems, and document service reports.
• Collaborate with teammates to improve service delivery and project execution.
• Ensure compliance with safety policies and local regulations during service work.
• Provide customer-focused support and clear communication on findings and solutions.

Skills

Fire alarm systems

Electronic security systems

Programming

Valid driver’s license

Education

High School/GED or equivalent experience

Tools

Milestone / Genetec CCTV

AMAG / Lenel / Genetec / CCURE / S2 access control

Job description

Convergint is seeking a full-time Security Service Technician to support customers by responding to service calls, maintenance, and small projects. You will work as part of a dynamic team that values growth, integrity, and delivering results.

The role emphasizes diagnosing and repairing fire alarm and electronic security systems, with opportunities to install projects and perform custom system integrations while adhering to safety standards. Local travel is required.