Field Service Specialist II - LC/LC-MS Expert

Waters Corporation; Wilkes-Barre (Luzerne County); On-site; USD 68,000 - 113,000; Full time

Job summary

Waters Corporation in the Philadelphia area is seeking a Field Service Specialist II to provide technical service and support for Waters' LC, LC/MS, HPLC/UPLC, and related systems across multiple customer labs.

You will install, maintain, troubleshoot, deliver training, coordinate with sales for service contracts, and ensure compliance with quality and safety standards while traveling as required.

Qualifications

• BS/BA in Chemistry or Biology, engineering or science field is desired.
• Valid Driver's License in good standing is mandatory.
• Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN).
• Overnight travel as required including international travel.

Responsibilities

• Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, SEC-MALS, FFF-MALS, Informatics)
• Establish and maintain effective relationships with external and internal customers ensuring their success
• Lead customer expectations, by communicating work performed and providing follow up plan if needed
• Ensure customer compliance regulations are followed
• Deliver system level training at customer sites
• Run service inventory according to Waters policies
• Issue field service reports daily to document work performed
• Maintain sound knowledge regarding the technology and customers' application demands
• Work with Sales team in respect to identifying future business development opportunities and need for service contract sales
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Skills

Communication

Customer focus

Time management

Problem solving

Integrity

Education

BS/BA in Chemistry or Biology, engineering or science field

Tools

CDS

SDMS

LIM

ELN

Job description

Waters Corporation in the Philadelphia area is seeking a Field Service Specialist II to provide technical service and support for Waters' LC, LC/MS, HPLC/UPLC, and related systems across multiple customer labs.

You will install, maintain, troubleshoot, deliver training, coordinate with sales for service contracts, and ensure compliance with quality and safety standards while traveling as required.