Senior Field Service Specialist – LC/LC-MS & HPLC

Waters Corporation

Massachusetts

In loco

USD 70.000 - 100.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

Waters Corporation in Worcester, MA is seeking a Field Service Specialist to join its Field Services Organization. You will provide technical expertise on Waters’ LC, LC/MS, HPLC/UPLC, SFC product suite across multiple laboratories in diverse industries.

The role emphasizes installation, maintenance, troubleshooting, training, and pursuing service-contract opportunities, while ensuring safety and regulatory compliance. Overnight travel is required as needed.

Competenze

BS/BA in Chemistry or Biology or a related field; equivalent experience considered.
2 years of experience with installation, performance maintenance, troubleshooting and support of scientific instrumentation (Waters preferred).
Valid driver's license in good standing.
Ability to perform effective system-level troubleshooting.
Overnight travel required, including international travel.

Mansioni

Install, maintain, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics).
Establish and maintain effective relationships with external and internal customers to ensure success.
Lead customer expectations and provide follow-up plans.
Ensure compliance with regulations and health & safety standards.
Deliver system-level training at customer sites.
Manage service inventory in line with Waters policies.
Submit daily field service reports documenting work performed.
Collaborate with Sales to identify future service contract opportunities.