Field Service Engineer - Lab Instrumentation

Waters Corporation; Delaware; Vor Ort; USD 75.000 - 98.000; Vollzeit

Zusammenfassung

Waters Corporation's Field Services Organization seeks a Field Service Specialist to provide technical expertise on LC, LC/MS, HPLC/UPLC, SFC across multiple labs. You will join a global team delivering service for Waters instruments and software, ensuring customer success and regulatory compliance.

Travel is required, including overnight stays; training and continuous learning opportunities help you grow with Waters and support diverse scientific applications in pharma, life sciences and more.

Qualifikationen

• BS/BA in Chemistry or Biology or related field; equivalent experience considered.
• 2 years’ experience with installation, maintenance, troubleshooting of scientific instrumentation ( Waters preferred).
• Valid Driver's License in good standing.
• Willingness for overnight and international travel.
• Strong customer-focused mindset and communication skills.

Aufgaben

• Install, maintain, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics).
• Establish and maintain relationships with customers to ensure their success.
• Lead customer expectations, communicating work performed and follow-up plans.
• Ensure customer compliance with regulations.
• Deliver system-level training at customer sites.
• Run service inventory according to Waters policies.
• Issue field service reports daily documenting work performed.
• Maintain knowledge of Waters' technology and customer applications.
• Collaborate with Sales to identify future service opportunities.
• Adhere to quality systems and Health & Safety standards at all times.

Kenntnisse

Customer focus

Communication skills

Integrity

Time management

Team player

System thinking

Analytical mindset

Verbal and written communication

Ausbildung

BS/BA in Chemistry or Biology or related field

Tools

CDS

SDMS

LIMS

ELN

Jobbeschreibung

Waters Corporation's Field Services Organization seeks a Field Service Specialist to provide technical expertise on LC, LC/MS, HPLC/UPLC, SFC across multiple labs. You will join a global team delivering service for Waters instruments and software, ensuring customer success and regulatory compliance.

Travel is required, including overnight stays; training and continuous learning opportunities help you grow with Waters and support diverse scientific applications in pharma, life sciences and more.