Field Service Scheduler — Grow with Fire & Safety

Pye-Barker, formerly Acadiana Security Plus; Florida; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle

All In Ownership Plan

Job summary

Pye-Barker is seeking a scheduling and coordination professional to organize field technicians' workflow, liaise with service managers, office staff, and customers, and ensure smooth, profitable projects from start to finish.

The role requires strong organizational and communication skills, with a focus on customer service and timely problem resolution. Working hours are 7:30am–4:30pm, Monday to Friday, with weekly pay.

Qualifications

• One year of industry or related customer service experience required.
• Proficient in Microsoft Office, including Word and Excel.
• Excellent customer service and problem-solving skills.
• High-quality organizational skills.
• Ability to work well under deadlines and multitask.
• Ability to build relationships within the community.
• Excellent verbal and written communication skills.
• Excellent critical thinking and problem-solving skills.

Responsibilities

• Schedule appointments for clients or technicians and track service records.
• Assess service needs and connect clients with the correct provider.
• Create and maintain a directory of service providers and resources.
• Maintain a database of clients and client needs.
• Process service requests and assist with billing as needed.
• Coordinate materials for required service.
• Handle client inquiries professionally and resolve conflicts.
• Evaluate service quality and identify improvement areas.
• Maintain relationships with providers and clients to grow the base.
• Stay informed about services offered and updates.
• Expand resources to cover service gaps.
• Answer phones and respond to emails in the office.
• Dispatch technicians for service and installation jobs.

Skills

Customer service

Administrative experience

Microsoft Word

Microsoft Excel

Problem-solving

Organizational skills

Deadline-driven

Relationship building

Verbal and written communication

Critical thinking

Education

Industry or customer service experience

Tools

Microsoft Word

Microsoft Excel

Job description

Pye-Barker is seeking a scheduling and coordination professional to organize field technicians' workflow, liaise with service managers, office staff, and customers, and ensure smooth, profitable projects from start to finish.

The role requires strong organizational and communication skills, with a focus on customer service and timely problem resolution. Working hours are 7:30am–4:30pm, Monday to Friday, with weekly pay.