Field Service Scheduler & Client Advocate

Pye-Barker, formerly Acadiana Security Plus; Jackson (WY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Company vehicle (if applicable)

401K with employer match

Paid vacation and holidays

Life insurance

Short-term disability

Training and career development

Ownership plan eligibility

Job summary

Pye-Barker is seeking an organized office coordinator to schedule and manage the flow of activities for field technicians, coordinating with managers, office staff, sales, contractors, and customers to ensure projects run smoothly from start to finish.

The role emphasizes customer service, multitasking, and strong Microsoft Office skills, with responsibilities spanning client scheduling, provider directories, service records, billing, and continuous process improvement.

Qualifications

• 1-3 years of industry experience or related customer service experience.
• Strong Microsoft Office skills (Word and Excel).
• Excellent communication and problem-solving skills.
• Ability to multitask and meet deadlines.

Responsibilities

• Schedule appointments for clients and track service records.
• Collaborate with managers, office staff, sales, field technicians, contractors and customers.
• Create and maintain directories and databases for providers and clients.
• Bill completed service SRs for local accounts.
• Order materials needed for required service.
• Resolve client inquiries professionally and maintain relationships.

Skills

Customer service

MS Word

MS Excel

Organizational skills

Communication skills

Multitasking

Relationship building

Education

1-3 years of industry experience or related customer service experience

Administrative experience preferred

Tools

Microsoft Office Suite

MS Word

MS Excel

Job description

Pye-Barker is seeking an organized office coordinator to schedule and manage the flow of activities for field technicians, coordinating with managers, office staff, sales, contractors, and customers to ensure projects run smoothly from start to finish.

The role emphasizes customer service, multitasking, and strong Microsoft Office skills, with responsibilities spanning client scheduling, provider directories, service records, billing, and continuous process improvement.